10/14/09

Biggest lying rip off

by Juggalette

They are the biggest rip off ever. I had the nice sales man rick tell me there was no obligation no fees till november 5th which i understood. The only charges that would be on my account is them taking a dollar out of my account and putting it back in to make sure it is active. Mean while they have you call the activation call guy told me to say yes because the people were like robots and will get confused and talked to me while I was trying to listen. I apparently agreed to a service charge, which was the check I wrote that was told to me was for deposit and would not be cashed and was then cashed on thursday day before i got payed giving me bounced check fees. I called the guy and he said they were spose to do that and here i am 4 days later still fighting to figure this out having the supervisor telling me tough shit you agreed. Now I'm out money about to lose my home because the guy told me he was aware i didn't have the money right now but would for the first month payment. now i'm a few days from being homeless i'm extremely excited

• Cons: lying, bad customer service, everything about them

08/25/09

Fraudulent Company

by amaraecab

While the product may be good, you may never receive it while still be charged an arm and a leg for the service they claim you are receiving. Once you have had enough with this company and decide to cancel it, you discover their is an unknown "contract" that keeps you locked in for them to continue to steal money for you for months to come. Oh but you can cancel and owe them more money, regardless of the fact that they admit to have taken money from you for many months and not delivered you any water. Their response- tough luck. That's just how it is with O Premium Waters. Please report them to the Better Business Burrow if this has happened to you too, we need to get them shut down!

06/11/09

Liars and Cheats!

by Jenefer

I wish I had looked this up before signing up on June 3 2009. I was short this month and told the rep I would love to have this service but would need to wait until next month. He assured me as well as 2 other reps at my home with him that I would not be charged a dime until july 5 2009. Ha! I was debited 49.99 that cost me 20.00 od charge! I called and was told this was a start up fee. This is no where on my contract and they do not care! They refuse to rectify it. The other 3 bottles of water they owe me for the month,(they left 2 of the 5) I wont get until 6-30-09, so they say. They are scams and customer service, what service?

• Pros: Good Water
• Cons: Liars and Cheats!

03/17/09

O Premium Waters is a RIP OFF!

by Ronnoc43

If you are considering O Premium waters to provide water for you, then please, READ YOUR CONTRACT. If you want great water at a great price they are great, but if you ever need any customer service or if you want to cancel, that is a completely different story. I have not had any service (i.e. no water delivery) since October of 2008, here it is March 2009 and after numerous emails and phone calls, they still charge my account. I had to resort to canceling my debit card to stop them from charging. Now I suppose in April the collections dept will be calling me for payment of services, that were never rendered. Frank Leonesio is a flim-flam man and a shyster.

• Pros: Great water, great price
• Cons: Customer Service, What customer service?

02/23/09

WARNING

by WuckWu

WARNING do not have any dealings with this company. I worked there. They are very dishonest. They have been investigated by the state of Arizona Attorney General?s office and have paid fines in the past for consumer fraud. Be advised, be warned.

• Pros: None
• Cons: Everything

02/19/09

Great Water, but not worth the headache

by futuremrsasplin

This company is awful! Granted, the water is great and their prices are not bad, but the customer service is worse than awful. One star was too many, but i had to give them one to continue with my comment.

I signed up for a free trial, the agent said I would not be billed for x number of weeks, but they started billing me the next day and didn't stop for 2 weeks. They charged me over $300! The only way I got them to stop was to flag my account with the bank with a notice that this company is not allowed to take any more money out of my account.

I called the customer service phone number and talked to (different) people every single day for 2 weeks about this, they all said they would help, and I would get a call back, but I never did. I wanted to talk to some of the same people but they were never available. The only time I got phone calls was from the cancellation department asking me if I was sure I wanted to cancel.

Just beware- the salespeople will say anything and will flat out lie to you. This company seems to be great if you don't have any problems, but if you do have an issue, don't expect to get any help.

• Pros: the water tastes wonderful
• Cons: nothing is worth this kind of aggrivation

02/02/09

worst customer service

by MARKO122

These folks misrepresent everything they tell you!! I would suggest that before you do any business with them you check them out!

• Pros: none
• Cons: they lie about everything and keep trying to take money from you when you cancel service

01/29/09

Awesome water!

by sunshyn89

I have been a customer for 4 years, I love the water! There is a difference in taste! The only con I have is that the delivery has gone to every 4 weeks so you have a lot of bottles to store between deliveries. The customer service is awesome and responsive. I wouldn't use any other service!

• Pros: great water, awesome customer service
• Cons: length of time between deliveries

01/29/09

Great drinking water and service!

by Lilmelody

With the hard economic times, my husband and I decided that Opremium water was a necessity and not a luxury. Can't beat the great tasting water of Opremium. Haven't had any issues with billing or service and the staff has been very helpful.

• Pros: safe drinking water, great service, cheaper than buying gallon water, don't need to shop for gallon water at supermarket.
• Cons: would like the unit to be maintained earlier than the required year.

01/20/09

Best Water In Arizona

by mommy1970

I think a great tasting water that arizona people should try is O Premium Waters. U really taste a difference in water.

• Pros: N/A
• Cons: N/A