Once In A Life Tyme Bridal
Tempe, AZ 85284-1907
Phone: (480) 893-6921
07/08/2008 Posted by Cypress23
I'm getting married in October.. I went in December, ordered my dress. I was told 3-6 months and it should be here. Its now July. NO DRESS. I've called and tried to follow up several times but they "dont know" where my dress is or where it was coming from, but they did know that it would be here by my alterations appointment--how could they possibly know that?!. I asked for a tracking number so I couild just locate it myself but was told they couldnt give it to me. (I work at a place where we send things to customers, we give tracking numbers all day long). I asked to speak with the owner (who apparently cant call anyone) but never recieved a call. I was told by ANNA she would follow up with me. I called her back and it was coming from China (before she told me NY). So, she then said she would track it daily and call me. Again, no calls. I called back and it was there. Great why didnt they call me?? (Also, why didnt they call me when it was 2 months past the arrival date?) Anyway, I go to pick my dress up and its damaged... Lovely. of course, they cant do anything. I have my alteration appointment this week and hopefully she can fix it. The service is poor and they lack in profesionalism and follow through.
Pros: pretty dresses
Cons: dirty, VERY unprofessional
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