09/10/09

horrible place, bad layout, ridcoulsly bad service

by bolibruch1

I have shoped at Franks many times, this time was the last. I was buying a new radio, and I was trying to use my debit card. Well they guy tried to run my card and he said it will not work? So I said that is weird the card is brand new and I have never had a problem? he then told me that his machine is brand new so it must be the card. So he then tried using my card with plastic bag around it? Again I thought it was a new machine but if he doing this than he has had that problem before. (So he lied to me about the machine). So then I ask if he can just type in the numbers on the card and run it that way. he told me no because it is too easy to comit fraud that way, so I said " how does that make sense? I have a wallet full of ID's that say who I am". (not only that but the multi million dollar company I work for uses Credit cards without actually seeing them all day.) after this I went to the Cricle K and guess what card worked like a charm (like it always has). So because of there bad service and horible personalitys I will never be shoping there again, I would even say if I saw the man with the big nose out at a flying field I would tell him how a really feel it was that bad!

I would not recommend this place to anyone. the only reason to go there is if they have a part that nobody else has, I hope this place goes out of buisness it was that bad of an experience.

• Pros: they have every part.
• Cons: everything else about the sux bad!

08/29/09

You Better Know What You Are Talking About

by Cast

Cast– August 29, 2009 at 13:47:20 PDT

It seems allot of the posts reflect the overall rude, laze attitude of the employees. There definitely is no "Can I help you?" Or, "Thank you for shopping" at this place. You usually have to interrupt a conversation between the "Good 'ol Boys" to ask a question and conduct business.

Overall their prices are competitive with internet prices when shipping is considered. But if you are new to the hobby be prepared to not be a viable customer.

• Pros: Competative prices
• Cons: Rude, Laze emplooyess, (not all)

08/22/09

The place is a joke.

by FranksSucks

If you enjoy non-existent customer service, angry old men, and middle aged social retards you're going to love this place! Got a question for them? Be ready to stand there awkwardly for 5 minutes while Patrick chats it up with his cronies. And don't even bother waiting for them to ask if you need help, it wont happen. If by chance you actually get helped and find what you were looking for, congrats you are one a select few, but you still have to get through Arthur, the most unfriendly old man in Phoenix. Be sure you've got yourself together, and preferably pay in cash, cause he has no problem with losing a sale when his grumpy old man instinct kicks in and he senses that you're a fraud. Closing comments.. Screw this place, SRS or Amainhobbies all the way. "Support your local hobby shops...! blah blah blah" BS. With the attitudes of these guys, I say do the phoenix RC scene newcomers a favor and the place TANK.

• Pros: The grouchy clerk is super old and may die soon!
• Cons: Its still in business

07/17/09

Horrible, not sure how they are still in biz?

by DirkBennedict

Wow, in this day and age of internet, you'd think these guys could offer a smile or hello to a new customer coming through the front door! Well they don't and this is expressed in several other reviews. Most of these hobby guys only want to speak to their other known hobby friends. Forget the fact that I was ready to plunk down $700+ for a new Heli + future maintenance parts. I'll get it from the internet thank you! I'll never step foot into that establishment again. Oh and Hobby Bench is not much better.

• Cons: Customer service = zero

07/06/09

Plane side is good... Fat car guy is RUDE

by Johnson420

Only shop that had what I needed in stock.... plane side of shop was trying to help me.... the car dude had an attitude and would not help me even though I was spending $140 at their shop. Probably not enough money spent or butt kissing on my part. The idiot working the cars seemed only interested in Micro Ts and Slashes. I will NEver go back to Franks unless I'm positive that the car dept. guy has moved on or is fired.

• Pros: Had item in stock, might've been used tho
• Cons: possible used product in new packaging

12/24/08

Best Hobby Shop in Town

by scoutcustom

My name Gene and I've been doing business with Frank for years. I first met them at there first store in Phoenix at CaveCreek and Greenway I send everyone to Franks and You should to. Great prices and everthing you need for your hobbie