Arizona Biltmore Resort & Spa
Phoenix, AZ 85016
Phone: (602) 955-6600
Fax: (602) 381-7600
12/25/2006 Posted by ehatchell
First off, I'm comparing this resort to similar resorts like The Phoenician, Royal Palms, Four Seasons, etc. where I have stayed and I rank it about a 2.5 out of 10 for a few reasons. The first room we were put in had a very large and live critter on the floor. This immediately turned my wife off, so we moved to the next available larger room, a cottage. The cottage was clean, but the TV had a horrible picture (snowy) and the online system (for ordering movies) was broken. After several calls to the front desk and being told "engineering was looking into it", we just gave up. Ok, a rough start, granted a TV isn't everything, but I expected it to work with football on. For dinner, we invited a few family members out to dine with us, so we decided the Wright Grill looked to have a good menu and had openings. A few of us had beef filets which were supposed to be medium-well, but ended up being closer to medium rare. To further add issue to our night, our niece received her pasta off a kids menu that was so spicy hot, it upset her. After trying it, it almost made my eyes roll with water. Unacceptable. The rest of the food though, was fine. That next morning, the shower would on and off spew out brown/orange stuff onto us. So, we called about it and received the same, "engineering will look into it". I still am not sure what this stuff was, but we're not into showering with crud in the water. During our visit, my wife did have three sessions at the spa and had nothing but good things to say. I also had good experiences at the cafe, front desk, pool, room service, but the lack of follow thru to our problems (albeit minor), prompted us to check out early. The grounds of this hotel and architecture are amazing and add to a good experience. I however, would not stay here again based on my experience. Compared to other luxury hotels in the area, we would tell our friends to check out the Four Seasons, The Phoenician, Royal Palms, etc.
Pros: Service, architecture
Cons: Room quality, follow thru on issues during stay, food quaility (cooking)
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