01/09/09

COMTRANS is one of the best

by welch7985

These negative reviews must be either about a different COMTRANS company than my wife works for, or they were written by disgruntled customers who are simply angry at the world because their children are in "the system" and take out their frustrations on whoever is handy. My wife is a driver for COMTRANS in Tucson and she is proud that she has NEVER been late for a pickup or delivery of any child, EXCEPT when the parents do not have the child ready at the scheduled pickup time. She treats the children with kindness, respect and care and actually talks to them and makes their ride enjoyable under what is certainly a stressful time for the kids. There is an old saying: "don't shoot the messenger" and that certainly applies here.

09/27/08

Unbelievable - pathetic

by FM11

Comtrans cannot be where they are suppose to be when needed - If you call no one can help you because you are not in the system - Even confirmed reservations mean nothing and no-one is there to work with you

When you have a child that needs to be transported and they have totally ruined your entire day .

Comtrans cannot do anything outside the box - Its the worst transportation company DES or any Foster Mom has had to deal with . They stink

• Pros: its a needed service
• Cons: they never show up

09/27/08

Bad Comtrans

by Rebel60

This company and their drivers leave alot to be desired. they are never on time! I know because I used to work there. When I worked in dispatch they had us lie to clients on a daily basis, due to the fact the drivers would not answer dispatch to let us know where there were at. And this is for fact becaues there are some drivers that think their radios are for gossip between eachother than anything else. I would name a few in particular but I think they know who they are and I'm sure this will get back to them. So if I were you I would not expect them to get you anywhere om time or get picked back up.

08/26/08

Horrible management

by provider00

I would not recommend this company to anyone. They are not consistent in the pick up or drop off times and when you have a genuine problem they are not professional in handling it. I have encountered a few of their employees who should not be working with children with developmental disabilities, especially those with behavioral issues. The one employee that is the biggest problem should have been fired for his conduct and instead was just moved to a different route. Definitely use this service as a last resort.

04/14/08

This company needs a complete overhaul!!!!

by jknoel158

First of all, I HATE being lied to and the dispatchers do that frequently. Just this morning, for example, I called to verify that their mistake had been corrected on the sheet the drivers get and discovered, as usual, that it had not been. The dispatcher acted engaged, but rushed and when I questioned her about that she replied, "Ma'am, I am writing everything down, and I will fix this." When my driver picked me up for my ride home, I found out that nothing had been corrected. The driver had to "find" me because the suite number had not been corrected from C266 to C226. The office phone number had not been put on the sheet, and the fact that I have an assistive dog was not listed. All of this had been gone over this morning. So, basically I had wasted my time. I have been using this company for over two years and these problems have been consistent, with no improvement over time, no matter how much I communicate with them. Supervisors promise me the world, with no improvement. Dispatchers promise improvement, yet none happens. They also love to blame my Case Manager with Magellan, but he is not to blame, as I am always on the phone with him when he does my renewal. He actually highlights the above items to try to make sure they make it onto the driver's sheet. Being disabled, I have enough to deal with without having to constantly monitor Comtrans employees who are supposed to be SERVING ME!!!! My question is this: why are companies paying them to do such a poor job????

• Pros: Many drivers are very nice, I always get to my appointments early, clean vehicles, drivers are honest
• Cons: Some drivers are rude, Some drivers should not be driving; come close to having accidents

02/27/08

avoid this company at all costs

by 6591

This service seems to be the most poorly run company I have ever seen. They are never on time booking many more people to pick up at the sametime then they can handle. People in management lie to you when ever you call. I waited on thier phone line one night for a hour and 15 minutes, before i got so angry that ifinally hung up the phone after my son was over two hours late from his drop of time. Called back and was on hold for another twenty minutes and finally got someone. He was too be picked at one time and the school would call me and they would say he was still there 45 minutes later then his pick up time, but i would called comtrans and there excuse is that they dont know why school was calling me becasue my some was picked up 20 minutes earlier then that. Like the school had nothing better to do with there time then to call me and tell me my son was still there. I feel that this company needs change of mangement or to quit thinking thier doctors and quit scheulding so many people at the sametime so they can provide the service they comfirm that they will.

04/28/06

Great place to work

by eliblue

I have worked at comtrans for over 1.5 years and love it.

• Pros: great benefits

03/30/06

They are poorly managed!!

by letty0827

This company is poorly managed by a man that states he is trying to help people! Right this company works there empoyees like dogs and pay them crappy. They are never on time. It is unfortunate for the clients. The staff are great however, they need some serious new management. If you have to utilize this service I recommend this. BE PATIENT there are things more important in life then people who are money hungry.(MANAGMENT)