Pizzeria Bianco

01/24/09

Slow, Poor Service, & Arrogant = Never Again!

by DonQ55 at Citysearch

I eat at the best pizza places wherever I am, including New York City. This place is good (in terms of the pizza taste and quality) but it is NOT as good as Patsy Grimaldi's in downtown Scottsdale (both in terms of the pizza and the quality of the service).

As others have suggested, Bianco's service is abysmal. I don't know if they were like this before Oprah's plug, but the poor service and arrogance in this place are second to none. First, they forgot about us for a full hour (didn't know we were there even though our name was on the list), so we had to wait for a table longer than the already long wait times. Secondly, once we were nearing the end of our dinner, we felt as if we were being pushed to finish up and leave. We'd never experienced anything like this in any other eating establishment.

We would never dream of returning to Pizzeria Bianco.

• Pros: Good Pizza
• Cons: Very Long Wait Times, Hostess, Service

05/21/08

Great pizza very questionable service??

by kattynca at Citysearch

I have heard this was the best pizza in town. I believe it might be but I couldn't tell you. The wait was over three hours when I stopped in. It 's very small and very busy I manged to see some of the pizzas they looked amazing. But three hours was just too long of a wait. I can understand it's popular. I can't recollect how the service was but judging from many of the reviews I have read the customer service sounds horrible well, at least not many people had very nice things to say about the hostess. How can she be so snotty?? Get over yourself!!! And how can she still be employed? If that many people have had bad experiences with her than she must really be horrible. Things that make a good restaurant in my opinion are good food, and good customer service. I am willing to wait for a good experience but bad service? That can break any good restaurant!! I am no longer intrigued. Maybe they should start taking reservations and some internal cleaning?

• Pros: Supposed to be amazing food
• Cons: Very rude hostess???

06/03/02

Ratings Drop

by hastamanana at Citysearch

We have been frequenting Pizzeria Bianco for many years. We referred to P.B. as the best. Things have changed. There are now tangible negatives. For example: 1. pizza and antipasto lack the attractive characteristics they used to have; 2. employees appear disinterested in whether or not patrons are enjoying the dining experience; 3. service tends to be miserable. Recently we did not receive our main course until ninety minutes had elapsed from the time we sat down. People seated half an hour or more after we sat down in some cases received their orders before we did; 4. there is little interest by staff about who is first in line. People who arrive the earliest may find other customers pushing their way ahead of them when the doors open at 5 p.m. No one does anything about that. Goodbye P.B. Sorry about how you have deteriorated. It's a real shame.

• Pros: building itself
• Cons: service, taste