Universal Tv Techs

I agree with other reviewers that this is the WORST company to use for TV repair. We were referred to them by Best Buy to repair our TV (I told Best Buy not to refer people in the future). They charged us $90 for the visit and sent a technician who knew NOTHING! He called the office and spoke to someone who diagnosed the problem over the phone as we described the problem to him. They said we needed a part which would take 10 days. Two weeks later I called and they hadn't even ordered the part! No apology, no explanation - What losers! We cancelled and contacted Canyon State Electronics. They fixed the problem in 4 days for considerable less money than Universal's estimate. Contact Canyon State Electronics for TV repairs!…

Worst company EVER! Geek squad contracted them to fix my washer's small little button on a front loader washer. They faulted on our first appointment where the receptionist blamed me that they tried to get in contact. I am a stay-at-home mom and NONE of my phones rang. I had to make another appointment for them to come out because of this. In order to fit their schedule, I had to change my 6 month-old's doctor's appointment. They eventually show up, order the part and leave all within 5 minutes. I get a call from the receptionist to schedule an appointment for installation of a part that doesn't even require a screw or sticker to install. So the appointment is made and I wait for them to show up; however one hour before it is to be installed, the receptionist calls to tell me they ordered the wrong part and we'd have to start all over again. WEEKS later the receptionist calls again to schedule, and I do. They don't call to tell me that they're on their way and they wake up my teething 6 month-old who then begins to scream. They refuse to leave the part at my door considering that there wasn't even a screw to the installation. I call the office again and get the horrible receptionist, "Christina" who thinks she is the end-all at the company and instructs me to do her job for her since she is too lazy to do it herself. I ask for the manager and she refuses. As I am hanging up I say something like 'screw you.' Because I have a touch screen phone, it did not end the call when I thought it did and she heard that. My husband calls to say that they need to reschedule for another time and she threatens to call the cops on me. Seriously the WORST service center. This may have gone a total different way if she wouldn't have refused me to speak with the manager. I called geek squad and filed a complaint against the company. I will follow up in a week and offer that they should end their contract with Universal TV Techs.…

Great service great prices, got my 46"LCD repaired by Universal TV Techs, got to say they are fast but customer service needs some help. price was great. repaired my TV with in 1 hour. the girl upfront sounds rude but when i got to know here she was very nice, i would say maybe she needs some training.…

The worst repair company ever.. I give this company one star only because there is no category for no stars. Lowes saddled me with these folks. Our washer has been broken since November 10th. they were supposed to come out on November 12th, but no showed. when I complained, the woman in their office told me that I should take it up with Lowes.

On November 16th they finally showed up and the tech attempted to fix the washer. His fix lasted one wash cycle and it failed again. Another call to them resulted in them having to order a new belt for the washer.

On November 29th the tech arrived with the new belt and "discovered" that the belt wasn't the problem after all. He said he would have to order a new motor.

After not hearing for nearly 2 weeks, I called today and they said they were waiting for the motor to come in.

They are supposed to come out with the new motor next week. At that time our washer will have been broken for 6 weeks.

This is a disgraceful level of service.…