Arizona Vacuum Express

Doesn't Recommend

AZ Gringo

Joined 2 years ago

Horrible Service. Rude Employees.. AWFUL. AWFUL. AWFUL. BEWARE. I've owned an Electrolux since 2003. I've called on this company MANY times for parts and service, yet they never return phone calls. When I do speak to someone, they are typically arrogant and rude. I recently needed a repair. I took it to their Chandler location where they botched the estimate and failed miserably on the time frame they promised it would take to have my vacuum ready. I was charged $200 and they act as though they're doing me a favor by allowing them to work on my vacuum. When I expressed my disappointment in their level of customer service, I was told by their repair guy that he doesn't need to hear it. (Yet he gladly took my $200.) I was shocked. He was rude, abrasive, and not friendly in the least. I have never been treated so rudely by any other business. Ever. This company doesn't care about their customers. I ended up speaking to their General Manager about this and was promised a phone call by the owner. To date, I'm still waiting for that call. I will NEVER do business with this organization ever again. I would STRONGLY encourage anyone and everyone to take their business elsewhere. In my personal experience with this company, they are NOT DESERVING of your hard earned dollars.