La Piccola Cucina

customer service train wreck. I frequent local business as much as possible, because I want them to stay in my neighborhood and to succeed. I went to La Piccola Cucina several times, but the decline in quality and service finally kept me away. When I saw their Groupon I thought it would be a good time to see how they were doing.

I went on a Saturday night with my husband and 3 year old daughter. At this eatery you make a selection from precooked items in a cold case and they reheat it and bring it to your table. Although they now have actual menus, so you can sit and read about what is in the refrigerator to be reheated. At $14 a plate it is a little pricey for leftovers.

When we asked for a kid friendly meal not in the case or on the menu they acted put upon, however did agree to make my daughter something. When I ordered a sandwich I was told I could not have one. I was told that the owner did not allow sandwiches at dinner. I pointed out that the lady at the next table was in fact eating a SANDWICH! I asked why her and not me? I was told because, “You know how Groupon people are”. I guess I don’t.

So now I am no longer a repeat customer, a local resident patronizing a local establishment, a sucker willing to give this facade of an eatery another shot. I am a cheap Grouponer. Well, admitting is the first step.

I attempted to relay this experience to Andy, the owner. He yelled at me. He said he couldn't afford to be giving his food away at half price. I reminded him that he offered the Groupon. He yelled at me, told I didn’t read the fine print; I needed to make a reservation. He was however graciously willing to overlook MY mistake. A RESERVATION?! Was he F-ing serious? I pointed out that the place was empty (no tables inside, two outside). He yelled a lot of things at me but he did finally apologize, for ME being overly sensitive.

I guess business is so good that he doesn't need to even be civil to people, good for him.

I wish I could comment on the food, but I never got any. By the looks of things, I think it would only have prolonged my agony.…