Mesa >> American Tree Masters
They really are tree masters...Great
I have a very large Ficus tree in my front yard that has been hard to keep under control (due to its enormous size), so I called this company to get on of their free estimates that they offer. The woman I spoke with in their office was very pleasant and courteous on the phone, and seemed knowledgeable about what would need to be done to prune our large ficus tree back into an attractive tree (rather than an eyesore!). The gentleman that came out to do the estimate arrived on time, and was very friendly, and also seemed to have answers to all of the technical questions that I had for him (believe me, I grilled him with technical questions!). He told me that he was a certified arborist, which I completely believe, because he even recommended steps to take with our ficus tree to try and prevent this tree from being damaged by the frost next time that the weather dips below freezing at night. He also recommended that we have the tree pruned even farther away from our house than we had originally planned, because he said that with the tree growing that close to the house, we were at major risk of losing expensive rooftiles the next time that a big storm comes through. He explained that big wind gusts can slap the leader branches against our roof tiles, and actually pull them off of the roof and send them crashing to the ground (which also sounds like a safety hazard!). After the estimate was complete, I was completely comfortable with their recommendations, and the fact that the arborist was able to answer every question that I threw at him. They also gave us a price for the project that seemed very fair, considering how extremely large the tree was, and the fact that it would take their crew almost a full half day to due the large amount of pruning that needed to be done. Considering the amount of work that needed done and the very fair price that they gave us, I scheduled to have the work done (not to mention that I had family coming for the weekend, meaning that this was an urgent project!). I had used one of the huge tree trimming companies in the past, but this company's prices were much lower than the other company. When it came time for the work to be performed, they arrived on-time, were very friendly, and made my unsightly giant ficus look manicured and beautiful for my company that arrived later that day. I also was planning on having some new sod laid down in my backyard, and asked their crew if they could give me a price on taking out some of the smaller trees that were in the way of my new sod area. Their crew gave me a great price to have the trees removed while they were their on site, so I had them clear out all of the trees in my whole backyard to make room for the new sod installation, and they were more than $150 cheaper than the other company that I called. They even quoted me the price for the additional work before ever starting the work! I definitely recommend these guys. Good job American Tree Masters! I would recommend them to anyone who needs their trees worked on.
My neighbor hired American Tree Masters, and the owner, Dan Riggs, to remove a 25-30’ tall saguaro cactus from his yard. My neighbor researched the company before hire, and saw his website showing he has insurance and an A rating with the Better Business Bureau, and used this information in his decision to hire American Tree Masters and Dan Riggs the owner of the company. The crew of American Tree Masters arrived without Dan Riggs to remove the cactus and hooked a crane strap to the top of the cactus and basically cut the cactus in half to remove it. Long story short, the whole top of the cactus (about 10-12ft) and the large arms on the cactus ended up in my back yard. It caused damage to my built in BBQ and tiled top, patio heaters, patio furniture, garden arch, several artificial plants, and stained my entire patio deck black from the juice of the cactus. I have literally thousands of dollars in damage to my patio space. He advertises on everything, including his contracts, he is fully insured. After I repeatedly called and finally got him on the phone the following day, he stated he has a $5000.00 deductible on his insurance, and offered to make small payments of “a couple of hundred dollars a month” to pay for the damages. I refused to accept that offer due to his demeanor, the amount of damage, and the lack of confidence I had in him to actually make these payments. I requested his insurance information so I could file a claim with them, and to date, he has refused to provide any insurance information to me, my neighbor or my neighbor’s home owners insurance company. His company is not licensed with the ROC, not bonded, did not acquire a permit to remove the cactus, which is required in AZ, and I suspect he may not be insured based on his failure to provide any information on his insurance. I would NOT recommend using this company.
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