Banfield Pet Hospital

Doesn't Recommend

Skye Rivers

Joined 2 years ago

WORST VET HOSPITAL IN THE VALLEY - RUN FOR THE HILLS. THE WORST VET HOSPITAL IN THE VALLEY; BOTH LOCATIONS PEORIA AND AVONDALE. There is a saying, the fish smells from the head down. The owner is teaching by example and both locations bar none have the worst customer service we have ever experienced starting with the Doctor, down to the employees. Good thing we only purchased our prescription food for our cats there, because I can't fathom taking my cats or dogs to a place like this for medical reasons where customer service is at the bottom of their list.

We were treated horribly every time we tried to pick up our food; it was more important for them to stay on the phone and let us stand there endlessly, then to help their customers; it was easier for them to push us off to the Surprise Banfield than to call that location to fax information that they needed to better serve us. You would think after buying food three or four times, the information would be correct in their system, but instead of taking responsibility, they blamed us every time for the mix up. Would this be a place you would want your pet's medical needs met, when they can't even get it together enough for something as simple as a refill for prescribed food? I wouldn't want to take that chance. The bottom line, if you are looking for a great vet, call All Star Animal Hospital in Surprise. Their customer service is excellent, the doctors care about their business and don't brush their clients off to other locations because building relationships, great customer service and medical care is what they are all about. RUN FOR THE HILLS AND FIND A PLACE THAT WOULD BETTER SERVE YOURS AND YOUR PETS NEEDS. COMPLETELY INCOMPETENT ON ALL LEVELS.