Best Buy (Reported Closed)

Doesn't Recommend

terrymickelson

Joined 3 years ago

Bad Experience - Again. It would be great if you could walk into a Best Buy with a product you are having an issue with and not be treated like a criminal.



In Mid December, I purchased a phone wrap called Armor Guard. I had it installed at the store. When I bought a big deal was made that it had a "life time warranty" to protect my phone.



After only 75 days (earlier but I am just getting around to bringing it back) the stuff starts falling off my phone.



Best Buys response?



Go find your receipt. I did. I was then informed that it would cost $10. to replace it. Let me get this straight, you want me to pay $10. to have the product you installed re installed?



The purchase price was $20 originally and I notice that they charged me $10 installation at the time of purchase.



I walked out, never to set foot in a Best Buy again. For $10. they have alienated a customer who will never be back. Nice Job Best Buy, you have exceeded my expectations!