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CherryCandy E.

Joined 10 months ago

I have to start with huge props to Toyota for always taking care of their customers. The customer service we get at Riverview and Toyota as a brand have been nothing short of exceptional over the years, this time even more so.

We brought our 2005 Toyota Sienna in for a sliding door issue, it was rubbing the metal of the minivan body and not sliding well. It had an alignment issue. Our service advisor Rich Filippin quotes me $485 for the parts and labor, informing me the door had to come off to repair this issue.

Later in the day I got the call from Rich. He had good news and bad new for me. The bad news was, the car needed to stay overnight. The worse news was that when they removed the door, they discovered the pulling cable had frayed and the wire was bound around the doors motor. This caused much of the grinding we felt and heard when the electronically door opened or closed. The part was $1,500. Here we are with an out of warranty repair at 80,000 miles and Rich informed me that Toyota will cover the replacement of the motor and cable. Why? Because they felt it shouldn't have degraded and failed the way it did. We still had to pay for the hinge, and I can't complain about that. The two issues were on the same door, but clearly unrelated.

Once again, year in, year out, this is one of the many reasons I own Toyota vehicles. It's why I will buy another one, and one after that. They understand what customer service is, and they deliver a consistently great product every time.

Final note, I purchased my first Hybrid from Riverview in April 2008, just before they moved to their great location off the 202. I have now had 1 purchase and 6 service experiences at Riverview Toyota and can say without hesitation, they are fantastic to deal with from sales to service. I highly recommend them.

BlueBanjo B.

Joined 9 months ago

For the note, I have bought 3 vehicles from you over the years and you guys have maintained them for me. My sons Matrix just turned over 10000 so we will be bringing it in for service tomorrow. My wife's Highlander Hybrid continues to be a superb car. Can't say enough good things about Larry Hardabura. He is a great service advisor and a great face for the company.

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Forgiven G.

Joined 1 year ago

I loved the friendliness of the Toyota employees

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ShiftyEyes S.

Joined 9 months ago

I bought my Prius at another dealership but I now drive way out of my way to bring it here for service. Brad Dougherty has been a fantastic service advisor to me. In fact, every staff member I have come into contact with has been pleasant and helpful. Even on the phone. I am happy to go out of my way for a business like that.

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RobotMan S.

Joined 10 months ago

My experience with Riverview was perfect. I bought the first 2011 Tc on their lot. The salesman briefly but fully explained Scion's "Pure Pricing" and showed me the exact numbers for the car. I was off to financing and out the door in less than 2 hours. Just what I wanted, how I wanted it.

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Shinning_Shield V.

Joined 7 months ago

Skip in the Service Dept. of Riverview Toyota, Mesa AZ has caused me to say "Something Good happened today!" My rocker panel on my Corolla was hanging down on both sides of my car, following driving into a ditch and being towed out.

They tied up one side with wire and had the plug necessary to get the other side done and told me to go on home, there was no charge. Now where are you going to find a place like that! Free popcorn and TV while I waited, too. Yes, life was good today.

Flat Horizon S.

Joined 11 months ago

Felt comfortable with employees. Great customer service.

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Blue L.

Joined 11 months ago

Made an appointment to meet with their internet sales guy after finding an FJ Cruiser in the Trail Teams edition that I wanted. When I got it together to get to the dealership that day, he was in training, so Kenny ended up helping me out with this transaction.

Kenny was great. If you're going to go buy a car from someone, really go see Kenny. Low pressure, absolutely NO BS, and he had some pretty great stories. He was cool about the fact that I wanted to test drive three different vehicles, see what I liked, see what I didn't like.

Ended up coming back in a couple weeks later to get the deal done. Both FJ's I wanted were still there, so I test drove them both with my mother in tow. It was quite the scene to watch these guys try to work my mom. Just a hint, my mom is unworkable. I've been her kid for 35 years, and I am the king of working angles, stringing BS and working a game. She knows it all, and you can't play her.

Got the FJ I wanted. Waiting on the registration in the mail, but they have to the 21st to get that done. Very happy with Riverview. If I ever buy another Toyota, and I am still in Arizona, I will be going back to see Kenny.

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EvenTheNightsAreBetter Z.

Joined 1 year ago

My wife and I worked with Bruce Smith at River View Toyota in April. We bought a new toyota Camry LE. My wife had a certin color she liked and when we walked in the show room there was the car right there. Bruce took a lot of time showing and explaning the new fetures of the 2012 Camry he had it pulled from the show room floor for us to test drive relizing we had only came to look. We loved the car and told bruce to work numbers. They showed us numbers the first time out that where better than the other dealers we had been two showed us and we did not fell presured to buy at all. Bruce allowed us to talk about it alone and we decided to buy the car. The whole experiance was nice and the fince person Mike Powell put the papper work together and we where on our way in about 2 hours from the time we whent in. It was nice to meet a salesman who would give us space to talk and willing to go the extra mile. Most places would say drive a car on the lot they are all the same but Bruce new we liked the one in the showroom and had it pulled ou for the test drive. I would defently go back to this dealer again with out even a thought.

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FuzzySocks F.

Joined 10 months ago

They had what I was looking for and were friendly in making all the necessary arrangements for purchase.