Mesa >Auto Dealers > Riverview Toyota
We bought a Prius there earlier this
year and were pleased with the lack of typical salesman gimmicks and manipulations. We did use the USAA program to purchase the car. I have returned several times to have the car's maintenance done and have been pleased with the waiting accommodations and attentive staff. (they have freshly baked cookies in the afternoon!)
I brought my car in today with a concern about a body part that had popped out and wasn't flush after a pot-hole encounter. Chris, my service advisor took a look at it, popped it back in and charged me nothing. He could of taken the vehicle to the back, made something more of it and charged me but he didn't. I keep waiting to find something I don't like about this dealership but just haven't been able to do so. So far so good!
I've been coming here the better part of the last 5 years with my Prius and have no complaints. I've used various service people over the years and all have been very courteous and fairly knowledgeable. I don't have the sense that they're trying to get me to spend any extra money that I don't have to (or, at least, no more than any other service place I've been to). One time a service rep recommended a whole bunch of work but told me there was no need to get it done immediately; I waited and didn't have any problems. So, as far as I can tell, they're honest. One time they fixed a tire for free (even though I get my tires at Discount). This place is on my way to work, which is convenient, and there are a few places to eat (Chik-fil-a etc.) within walking distance if you're facing a wait. The facilities are nice enough if you have to stay a while; though the Gilbert (Big Two) and Avondale locations are nicer, there's nothing wrong with this one.
I own 4 toyota's and have been to several dealerships and I have to say that Riverview Toyota is the best. Honest,Fair, and great quality of work from the service dept. My toyota T100 has never performed better! I highly recommend this dealership
I love my new vehicle. The process of negotiating the sale was very concise and straightforward. I got a great deal without and BS.
The Service assistant was able to save us money and get us a Toyota replacement part by working with our insurance company
Everyone who works at the dealership is friendly, many of them take the time to ask you if your needs are met while they are walking by
Honestly, I've never been much of a fan
of car dealerships and pushy "say what they think you want to hear" car salesmen who work for commission. But I am a proud owner of my second Toyota, both Rav 4s so I had to put up with them. I bought my first Rav in 2001 from the Frank Lloyd Wright dealership (ugh- horrible experience with the manager on duty at the time of my first oil change and vowed never to return) and second from Scott Toyota on McDowell.
I hate that Scott Toyota moved miles away, from McDowell to Mesa without my knowledge until I called to make an appointment for an oil change. Now I have to drive 16 miles roundtrip instead of six, but I can't change that so I deal with it. I used to have them shuttle me home while I waited, but now I have to sit and wait. FYI- There's a large outdoor mall within walking distance across the street, good for shopping and browsing to kill time.
I like that Riverview Toyota supplies a TV, bottled water, coffee and snacks for refreshment while waiting. That, and my cell phone with Intetnet, help pass the time.
As far as service goes- my car is well taken care of whenever I bring it in. At least, I think and hope so.
They made everything go very smoothly.
We took our older model Toyota for routine service and got a call that the service technician poked a hole in the radiator, but that they would take care of it by replacing it with a new radiator. That sounded great and very responsible of them. However, a year later it developed a leak. To make a long story short, after talking to a service rep and an employee at the parts counter, they replaced our perfectly good original radiator, that they busted, with a lower quality after market radiator. They said they aren't responsible and that our complaint should be taken to the radiator manufacturer.
Be very careful getting service at this location - verify that they are using original Toyota parts and request keeping any old parts they claim they are removing.
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