Mesa >Riverview Toyota
I loved the friendliness of the Toyota employees
I bought my Prius at another dealership but I now drive way out of my way to bring it here for service. Brad Dougherty has been a fantastic service advisor to me. In fact, every staff member I have come into contact with has been pleasant and helpful. Even on the phone. I am happy to go out of my way for a business like that.
My experience with Riverview was perfect. I bought the first 2011 Tc on their lot. The salesman briefly but fully explained Scion's "Pure Pricing" and showed me the exact numbers for the car. I was off to financing and out the door in less than 2 hours. Just what I wanted, how I wanted it.
Skip in the Service Dept. of Riverview
Toyota, Mesa AZ has caused me to say "Something Good happened today!" My rocker panel on my Corolla was hanging down on both sides of my car, following driving into a ditch and being towed out.
They tied up one side with wire and had the plug necessary to get the other side done and told me to go on home, there was no charge. Now where are you going to find a place like that! Free popcorn and TV while I waited, too. Yes, life was good today.
Felt comfortable with employees. Great customer service.
Made an appointment to meet with their
internet sales guy after finding an FJ Cruiser in the Trail Teams edition that I wanted. When I got it together to get to the dealership that day, he was in training, so Kenny ended up helping me out with this transaction.
Kenny was great. If you're going to go buy a car from someone, really go see Kenny. Low pressure, absolutely NO BS, and he had some pretty great stories. He was cool about the fact that I wanted to test drive three different vehicles, see what I liked, see what I didn't like.
Ended up coming back in a couple weeks later to get the deal done. Both FJ's I wanted were still there, so I test drove them both with my mother in tow. It was quite the scene to watch these guys try to work my mom. Just a hint, my mom is unworkable. I've been her kid for 35 years, and I am the king of working angles, stringing BS and working a game. She knows it all, and you can't play her.
Got the FJ I wanted. Waiting on the registration in the mail, but they have to the 21st to get that done. Very happy with Riverview. If I ever buy another Toyota, and I am still in Arizona, I will be going back to see Kenny.
My wife and I worked with Bruce Smith at River View Toyota in April. We bought a new toyota Camry LE. My wife had a certin color she liked and when we walked in the show room there was the car right there. Bruce took a lot of time showing and explaning the new fetures of the 2012 Camry he had it pulled from the show room floor for us to test drive relizing we had only came to look. We loved the car and told bruce to work numbers. They showed us numbers the first time out that where better than the other dealers we had been two showed us and we did not fell presured to buy at all. Bruce allowed us to talk about it alone and we decided to buy the car. The whole experiance was nice and the fince person Mike Powell put the papper work together and we where on our way in about 2 hours from the time we whent in. It was nice to meet a salesman who would give us space to talk and willing to go the extra mile. Most places would say drive a car on the lot they are all the same but Bruce new we liked the one in the showroom and had it pulled ou for the test drive. I would defently go back to this dealer again with out even a thought.
They had what I was looking for and were friendly in making all the necessary arrangements for purchase.
We bought a Prius there earlier this
year and were pleased with the lack of typical salesman gimmicks and manipulations. We did use the USAA program to purchase the car. I have returned several times to have the car's maintenance done and have been pleased with the waiting accommodations and attentive staff. (they have freshly baked cookies in the afternoon!)
I brought my car in today with a concern about a body part that had popped out and wasn't flush after a pot-hole encounter. Chris, my service advisor took a look at it, popped it back in and charged me nothing. He could of taken the vehicle to the back, made something more of it and charged me but he didn't. I keep waiting to find something I don't like about this dealership but just haven't been able to do so. So far so good!
I've been coming here the better part of the last 5 years with my Prius and have no complaints. I've used various service people over the years and all have been very courteous and fairly knowledgeable. I don't have the sense that they're trying to get me to spend any extra money that I don't have to (or, at least, no more than any other service place I've been to). One time a service rep recommended a whole bunch of work but told me there was no need to get it done immediately; I waited and didn't have any problems. So, as far as I can tell, they're honest. One time they fixed a tire for free (even though I get my tires at Discount). This place is on my way to work, which is convenient, and there are a few places to eat (Chik-fil-a etc.) within walking distance if you're facing a wait. The facilities are nice enough if you have to stay a while; though the Gilbert (Big Two) and Avondale locations are nicer, there's nothing wrong with this one.
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