Shopping >Fletcher Heights Florist
I have been using this florist for over
5 years. Until recently, I LOVED this place. But, until recently, the manager and the owner have never been in the facility when visited. On 2/14/13, I received what could possibly be the worst customer service I have ever experienced. And this came from the MANAGER, Johanna Pino, with the OWNER, Dean Doty, sitting right beside her. I understand this is a very busy day for a florist, but that is no reason to be dismissive and rude to your customers.
I ASKED the rep (who it turns out is Johanna's daughter) if I could get one of the $35.95 arrangements without the vase. When the daughter asked the manager, Johanna replied, "He can take it with the vase." When I explained that I had many vases at home she repeated, "You can take it with the vase, kiddo." (BTW- I am in my mid-40s) She also mentioned something about having a day that was too busy to be bothered with this. When I mentioned to her that I had been a customer for several years, she became very defensive and within minutes of the conversation, asked me to leave and threatened to call the police. At no time did I raise my voice or become belligerent, combative, or use profanity. I simply pointed out that this was not the proper way to treat customers, especially long-standing ones. I would certainly have understood if she had told me in a professional manner that they had a high volume of orders today and could not accommodate any other custom requests. It WAS 4:00pm Valentine's Day and I get it. UNFORTUNATELY for this florist, that is not what happened.
FORTUNATELY for me, there is an Albertsons right next door to the florist. The Albertsons cashiers told me that Fletcher Heights Florist actually buys flowers and plants from the grocery store all the time. So I got a beautiful arrangement for $17.95 that was virtually identical to the one I was going to buy for $35.95. And the Albertsons cashiers and florists were not only polite and professional; they were actually nice and acted as if my business mattered to them. So now that I know I can get the same flowers for half the price and be treated with respect, I can't imagine why I would go back to Fletcher Heights Florist.
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