Phoenix >Taxis & Shuttles > In The Scene Limousine Phoenix
830 E Sherman St, Phoenix, AZ | Directions 8503433.440323 -112.063047
Neighborhoods: Nuestro Barrio, Starr Place Southern Village, Central City
The limo broke down during the bachelor party (the front axle snapped) and in response In the Scene Limousines offered basically nothing in compensation and quoted the service agreement stating that they were not liable for any mechanical failures. I complained but they showed no particular interest in satisfying the customer.
While the limo was good quality and the driver was professional & nice, their approach to customer satisfaction leaves a terrible taste in my mouth. I recommend you avoid In the Scene Limousines.
Do not book with this company. Did not show up for scheduled (and paid for service) - and no call as to why. We called them when no one arrived 15 min after scheduled pickup. We were told car was still at their office - that driver apparently didn't show up. Scrambled and found replacement driver who showed up 1 hour and 45 minutes late with limo and in jeans and T shirt. Service was booked for 50th birthday and concert. Purposely booked 2 hours prior to show time to allow for travel and dinner - missed entire first act of show we'd flown into town for and had bought premium tickets to see. Biggest issue is owners didn't accept responsibility - put all the blame on driver - but where we're they? Why didn't they know the car had not left the office? Should have comped entire booking but only comped one way and lots of excuses why that was the best they could do. Empty bottles and dirty glasses still in car on return trip - no corkscrew in limo etc. not a classy operation at all.
Do NOT use this limo service as the driver intentionally drove around to increase the amount of the time to ensure going over the agreed timefram and was rude and unprofessional to the passengers.
I rented a limo to take to a company meeting, they were on time, polite and professional. I highly recommend for anyone to use their transportation services
Great experience – The driver showed up 15 Mins early. He was very professional and nice. It was a pleasure to use their service.
Awesome Trip – They were awesome with providing all the information needed. He drove my daughter and her friends from an event of school they have a great time! I would call them for any future limo rides. The quote was perfect for our budget. Thanks for everything!!
Nice limo service – Appreciate the extra attention that In the Scene gave us. Felt like a rock star.
Great – James was great. Will keep calling for my trips.
Poor Customer Service after We Had Trouble – Started out with a very nice experience when booking a 37 passenger bus for my wedding. The reservation staff was very accomodating to my questions and two reservation changes.
Everything changed on the day of the reservation. The driver was not qualified to operate the bus which was evident when he wasn't able to operate the sound system and most importantly was not able to control the air conditioning and the bus was incredibly warm. The driver was not apologetic, he just kept saying "this isn't my normal bus". Me and my party were very frustrated, and the driver was unable to help and unapologetic. After around one hour of waiting for everyone to load and taking a trip back to the hotel where we were staying, we ended up just cutting him loose for three hours of the four hour period we had booked. When i called to give the company feedback and attempt to recoup some of my money, the owner was defensive, and made very weak excuses for why we were not entitled to a full refund (ex: her-you didn't tip the driver / me-why would we tip the driver when he was underqualified and unhelpful) before i had even asked for one. She never apologized or was willing to admit that there was fault on their side. We receieved a refund for 1 hour of the 4 hour payment.
I'm sure i would have a good rating to give, if everything went smoothly, but it didn't, and the customer service was very poor after the fact.
Xcellent service – On time..... knowledgeable......excellent service
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