Phoenix >Taxis & Shuttles > Platinum Ride Limousines
830 E Sherman St, Phoenix, AZ | Directions 8503433.440323 -112.063047
Daily 7am-7pm, Open Holidays
Neighborhoods: Starr Place Southern Village, Central City, Nuestro Barrio
BEWARE- I would NOT use this company. Yes their party buses are very nice and they appear personable and friendly initially (don’t get sucked in) however, they will scam you with so many extra charges that in the end you will pay way more then you expected. Also if any issues or dissatisfaction occur they will not be cooperative with a resolution. They told me whatever I wanted to hear regarding their party bus, service and driver when I was at their office. While I was there they took my non-refundable deposit and never mentioned a contract or any additional fees. When they emailed me my reservation later they apparently attached a contract. Although I never saw, signed or was told about a contract they held me to the additional charges not that I would have had much choice, if I would have seen it, as I had already given the non-refundable deposit. When I tried to resolve the extra credit card charge later they were unprofessional and unreasonable and basically told me there was nothing I could do. DO NOT give them your credit card if you can help it. My first clue should have been when I made a comment about their “old school” credit card imprint machine and was told that they use it because it is harder for people to challenge their credit card charges if they have an actual imprint of the card. The extra charge and “hidden contract” were not the only issues they also put champagne on the bus for the teens although specifically asked not to which was luckily caught by me at the last minute. The air conditioner did not appear to work well and in fact some of the teens suffered from heat exhaustion although we were guaranteed the air was ice cold. The driver was unfriendly and seemed more bothered then anything else. The driver also did not know how to operate the DVD player, the stereo or any other features in the party bus which was a frustration and inconvenience during the event. They give no recourse if you are dissatisfied with their service or feel the charges are unfair as in was not told about them. It ended up being the worst customer service experience that I have ever had especially after they told me "you do not want to make an enemy out of us." Their operations are shady so just beware. I have NEVER in my life written a negative review for any company however; it was such a bad experience that I felt an overwhelming responsibility to warn others.
Do not use this company! Although their party buses are nice, their customer service is horrible. The utter lack of professionalism ruined what would have been an otherwise nice event for our group. Also be warned that although their rates might seem low they charge numerous fees. This is the first bad review I have ever written for a company on City Search or anywhere for that matter. I usually only post positive reviews and keep such opinions to myself, so you can imagine the poor level of customer service I must have experienced for me to feel it necessary to post a negative review. As a small business owner myself I know what level of service businesses should provide to their customers and this company does not even come close to making the grade. Sorry to have to be a downer, but I would look elsewhere.
AMAZING Company! They really helped us to have a great day. Frank was accommodating, friendly, and really truly cared about our experience with the company. The driver arrived right on time and was friendly and fun. I would highly recommend this company and will definitely be using them in the future!
We all had a great time!!! – We all had a great time this weekend. It's all everyone has talked about since. Steve and Albert were great to us also. I told them thank you and very well may have given them a hug (it was late so I can't remember) but they were great.
I found these guys and a couple other companies in the same google search. There was another company that was used for a bus a couple weeks ago and Platinum Ride Limosines definitely impressed us compared to the other company.
Best Limo company ever! – Had taken out a limosine with this company and had a great time. The limo was new and clean and the driver was early. We were celebrating my girlfriends birthday and she was really impressed with the service as well.
Owning my own business myself I can appreciate when someone really goes that extra mile and this company definately does. Great choice I will use them again.
Platinum Limo shines! – Platinum limousines was the best way to roll in style for our best friend's bachelor party. From the time we were picked up to the transportation and first class service we received throughout the evening, it was a great experience. I would recommend Platinum Limousines for any event if you want to travel in first class luxury.
Great setup – Extremely nice limo, awesome sound system, polite driver... They helped make my bachelor party a total success!
All around great experience – From the start I could tell that Frankie was friendly, accommodating, and backed up his claims 100%. The limo was extremely nice with dvd player, ipod hookups, plenty of room for us to enjoy our night out in total comfort!
Thanks again and we will definitely use you guys again in the future!
best birthday Limo Ever! – Hi Joey,
What an excellent day for the party kids. They all agreed it was “the best birthday party ever!” Thank you so much for doing this last minute and Mr. Jack, our driver, was just wonderful. Lots of kids and complete patience on his side!
All the best,
Coolest Limo I ever saw! – I used this company for a birthday for a freind. I didn't want anybody drinking and driving. I got so much more, the limo had a 42" plasma with all the crazy lights, it even had a kareoke machine in it. We all had a great time I would definately call this company again. They had great prices and I was really treated well. Just wanted to show my appreciation to Platinum Ride Limos.
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