The staff is friendly, so friendly you don't notice them ripping you off. I brought a bag of items including a brand new, tags still on, 5 piece Disney onesie set , and jean/shirt, also brand new with tags; a brand new hardcover book retailing at $16.99. They told me to shop as they sorted the contents, then returned the bag with items they didn't want. They offered me $5 in TRADE or $4 in CASH. I was so preoccupied with my 10 month old, I accepted without asking them what they were taking and how much they were giving me for each item. They got some pretty great new or mostly new things for $5. Maybe I was suppose to haggle. My bad. Wouldn't want to trade with them ever again. Especially since most of the things they sell are OVERPRICED! Rip off!