Shopping >Spencer's TV & Appliance
I tried going to a big box store for a great deal but Spencer's was cheaper and I was able to ask questions to someone who had answers... I will keep coming back for appliances.
This week we bought an upright freezer from Spencers. Yep, you guessed it - great price, prompt, courteous and professional delivery and installation. This time they charged $2 to haul away the old freezer (gas surcharge).
This locally owned gem now has 6 locations serving the valley. They have unbeatable knowledge and service, great pricing, and a large selection of the best brands.
The people at Spencer's were here for me when I had a problem with my Electrolux refrigerator. I wont go into detail about the problems because what is important here is the fabulous support I received from all the contacts at Spencer's. The refrigerator was replaced and I can't say enough good things about Spencer's.
We are still having issues with this company!!! Issues with after purchase service, issues with the quality of the appliances, issues with no call backs, it's been a terrible experience and I CAUTION anyone who is thinking about buying from them! I rather pay a little more and get better customer service. I don't normally blast companies, but they deserve this one.
Great Prices - Knowledgable Salespeople. Shopped around to other local retailers and did my research online as well. When I was ready to buy the salesperson listened to what I was looking forward and helped me use the research I had done to make the best decision for my appliances. The salesperson knew their appliances (which I cant' say for some of these national chains). Prices were very competitive! Would recommend to anyone.
Switch Appliances at delivery & deliver broken appliances. Spencers TV & Appliance in Scottsdale wins the award for the WORST buying experience of my life. This is the first company I've ever taken the time to write a bad review about because my experience has been that bad. I will never buy another thing from this company and seriously caution anyone considering making a major purchase there to not. I just bought a new house and purchased a Front Loading Washing Machine, Dryer, & 50" Plasma TV. They first tried switching the TV at delivery to a model that was $600 cheaper. When we said they gave us the wrong model they said that the TV they sent was a replacement because they sold all of the model we purchased and couldn't get anymore. After 2 weeks we still didn't have a new TV and they would only offer to switch us to a model $600 cheaper (the day before super bowl Sunday). It wasn't until after we called for the owner and submitted a report on Rip Off Report that the TV we originally purchased magically appeared at one of their locations. The Washing Machine had some issues from day 1, but ran. After 1 month of use the washer completely stopped working. Now a week and half later we've had the service company out twice and it's still not working and we're being told that we will be without a washing machine for weeks. How is a person supposed to go a month without a washing machine?! It's 1 month old and needs 2 new motherboards. After the experience I had with the TV I wouldn't be surprised if I received a refurbished washer or something. Don't be lured by their cheaper prices. We bought so much there to save some money on the deals they offer, but learned they offer the deals because they screw you after the fact. Don't be like me and read the bad reviews and shop there anyways because of their prices, trust me... it's not worth the inferior quality or service you receive. We purchased 3 products in January and after 1.5 months we only have 1 that hasn't had an issue.
Friendly at the start but not so great after the sale. Service was very good on the front end but ran into problems after delivery and there was an issue with the appliance. It took over a month to resolve the issue and only got action after stopping payment on my credit card.
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