On the night of 10-18 I called to be picked up in Tempe and was hung up on! Thinking that I had lost service, I called again and no answer. I tried from a different phone and was answered right away but once again hung up on. I really needed to get home! I was going a long way so I had asked for a quote - I wanted to be sure I could cover it and still be able to tip.
I use Sunrise an average of 2-3 times a week but never again will I call them. I feel really bad for their drivers. Almost all of them are lamenting the lack of pickups and noting how business is slow. Being from the service industry as well, I thought I could relate.
But nope - their dispatcher isn't taking calls for them.