Mondrian Hotel Scottsdale

04/15/08

POOR customer service!!!

by IGB82 at Citysearch

The catering department at the Mondrian is incompetent and lazy! Last week we hosted a charity event at the Sky Bar unknown to us the catering manager did not schedule a bartender or serves for the event. Our group tried on several occasions to reach the catering director and manger via their mobile phones and the front desk, but they were both in a meeting. The only assistance they offered was a bar back up who could not mix cocktails. After 45 minutes into our event, with about 30 guests waiting, a bartender finally arrived. At this point we still had not heard from anyone from the catering department.

The event started at 5 p.m. not once did anyone come up to us to ask us how we wanted table set up, who the event serves were going to be, who would be our site contact, who the bartenders were, absolutely nothing. To make matters worse, we had to sweep the bar and clean all the canopies before I guest arrived.

NOT RECOMMENDED TO HOST ANY EVENT THERE!!! Also make sure you know what they charge your credit card. Our group had two unauthorized charges on our credit card.

• Pros: Great parking
• Cons: Poor customer service

04/04/08

4 star shy by 3 stars

by Audit333 at Citysearch

If you enjoy a great lobby and restaurants, this place is for you. If you're looking for clean rooms with honest service, security and sense of well being, definitely not the place for you.

• Pros: nice lobby, pool, and restaurants
• Cons: filthy rooms

03/13/07

Best of everything!!!

by mollyluwho at Citysearch

I was so blown away with this resort! They have the best of everything and the service is exceptional. With 2 great bars, an amazing restaurant, oh and I can't forget about the pool (so great) on site I hardly had to leave the property at all to find something fun to do. the vibe was amazing and the people were great and the hotel is located in downtown Scottsdale right in the middle of everything.

I would highly reccomend this property, i had the best time i think I've ever had while on vacation!

• Pros: 2 bars and restaurant on premises and conventiently located to other downtown nightlife.