02/22/09

Totally horrible experience...uncaring, oblivious waitstaff

by citygoer33

My partner and I had heard great things about the place. The space itself is pretty cool; very urban, chic, and trendy. Granted, it was Friday night and we expected it to be busy...but having to wait 20 minutes at the bar while three bartenders and what looked to be a manager flirted with each other was unacceptable. We attempted to get a table in the bar area, only to be rudely told by a staff member that it was reserved. The table remained empty for exactly two miliseconds when other standing patrons quickly grabbed it, and did not get the same scolding "it's reserved" comment. We then stepped away from the bar area and sat down on the makeshift seating next to the leather couch. Twice, the manager-esque looking fellow tried to take my half-full cosmo. We thought sitting outside might be nice, so I asked the 'host' for a table on the patio. He advised that half the patio had just opened up, and he would come get us in a moment. Forty minutes later, eight parties had been escorted to the patio for seating ahead of us. When the 'host' finally approached and asked if we were ready for our table, we told him we wouldn't be staying. Completely unconcerned by our looks of disgust, he said, "ok", and pranced back to the front door. As we were finishing our drinks, a group of seven guys came in and took over the leather sectional. Within 5 minutes, they all had drinks and 2 managers had been by to schmooze them. It's too bad the same courtesy isn't extended to all of Fez's patrons. Don't waste your time here...drive the extra 4 blocks to Switch.

• Pros: trendy, chic, urban
• Cons: awful service, uncaring waitstaff

02/13/09

good people, good food!!

by isabelgomez

I recommend this place, Chic with good people and good food, I love the lettuce wraps with dates!!.. so great!!!

They are open till late, and they are serving after 9.00 pm... there are not too many choices at that time in Phoenix. On Sundays the bottles of wine have a 50% of discount!!!... and they have a brunch now.

There are some special coffees and teas a little over prized, although they are good!!

• Pros: late-night
• Cons: depends on your waiter

10/20/08

Fantastic martinti menu

by evikeaz

Well I tell ya....I've had a few martiniis (I mean tonight) and it's been a long time since I've seen such a great selection of martinis on the menu. Yes, they can be on the higher end but worth it. The martini glasses are exactly what they should be, the drinks are very creative as well as the food. The atemosphere and the service were wonderful. 2nd ttrip here from quite a way out of the norm but I'll be back next Monday for their 3 yr. bday. Great place...really.

• Pros: excellent menu, drinks
• Cons: price of martinis on the high end but worth it