Phoenix Carpet Cleaning

Doesn't Recommend

wamz

Joined 2 years ago

Be afraid! Be very afraid!!. This company was hired by a maid service who damaged my brand new travertine tile custom built shower by using a harsh chemical that left streaks in the tile. Phx Carpet Cleaning, which has a sub company called valleywide stonecare, assured me they could fix the damage by honing and buffing it out & then resealing. Suddenly, they arbitrarily decided they would not do the thorough job promised & rather then honing & buffing as arranged, they just went ahead and sealed over it. This was a costly mistake as they sealed in the damage, making it even harder to return to its original condition. The shower looks significantly worse than it did immediately following the damage. When contacted to fix their subpar work, the owner personally insulted me and attempted to get me to okay ripping out my tile and destroying the shower and my bathroom wall, rather than just doing their job & fixing their work. This has been one of the worst experiences I have ever had with a company of this nature and would not recommend them to my worst enemy

Doesn't Recommend

caldwem01

Joined 4 years ago

AWEFUL!! AVOID AT ALL COSTS! ZERO Stars!. I can't believe their customer service!!!! I am was a customer of this company and had to reschedule two appointments due to last minute work travel- which I CALLED them prior to the appt. The cleaner did not come to an empty house. And they put an "alerted" on my address in their files. I asked if that meant they didn't want my business anymore and they said NO. This is really, really shocking to me! Unbelievable!

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Contributor

Joined 10 years ago

Editorial Review. Uses a Rotovac cleaning system to clean deeper than regular manual wands; cleans carpets, tile, floors and upholstery.