We were very excited to go to Sassi last night for the first time since we heard of the spectacular ambiance and outdoor patio seating, which was just as beautiful as described to us. We ended up thoroughly disappointed with the evening, however.
The food portions are very small (smallest portions I've ever seen). For what you pay for the meal (high-end prices), it is an insult. The meal was also shockingly average in taste and quality. The worst experience was with the dessert. A place like this should offer exquisite desserts. I ordered biscotti with espresso and double chocolate, etc. It was written up like the most incredible mouth-watering dessert I was ever going to have. What came out can only be described as generic boxed cookies from some warehouse - the worst cookies I've ever eaten anywhere. They were "pathetic" to say the least. I could have run to the Circle K and purchased better cookies for $1.00!
I have food allergies, which I thoroughly discussed with my server prior to ordering. She was very kind and accommodating during our conversation. My allergies are to nuts and pork. Well, the soup came out with bacon sprinkled on top of it (pork). The server took it back and brought me another bowl. So, I was just going to let it go as an honest mistake. Well, then my dessert (the boxed cookies) came out with nuts in it! Okay, now I'm out of patience with the situation, so asked for the manager. She really wasn't all that professional or friendly. I expected her to deduct my meal from the bill, but that wasn't even suggested. She offered a free meal to take home instead, which I agreed upon, but shouldn't have. Well, the next day I decided to have that free meal for lunch. It was seafood pasta. Well, again, painfully small portion which consisted of 3 shrimps and 4 tiny claims with a small amount of pasta. That's it! Enough for a child to eat. The flavor was pretty good though in this dish.
Would I ever recommend this place to family or friends. Absolutely not! There are a lot of wonderful places to eat in this valley that offers a much more enjoyable overall experience and certainly much better value for your money and time.
unbelievable. my wife nearly cried when the mean manager coldheartedly stated - thats not my problem. A special romantic occasion ruined. None of our arrangements were honored. I wish i read all the blogs first. The bad stuff is true no one in authority cares at Sassi or wants to make things right for the customer when the food is bad. I have a petition in to the scottsdale city council. Their rude behavior ruined our special day. if you don't believe me check it out for your self. Perhaps he's just uneducated and that would be a kind thing to say.
Loved this restaurant. Warm inviting, great food and wine. Very different, not the ordinary Italian restaurant, not much in the way of red sauce (gravy to Italian's) no cheesy sauces, very clean and tasty. Healthy too I'll bet.
Read some of the other reviews, but totally disagree upon my experience. I have been to places leaving unhappy, but always gave them a second chance,and usually found it to be better. I have had friends who were married there and loved it, and said the staff went way over and above.
My recommendation is that you will not be disappointed in Sassi. They made our night seem very special.
terrible food poor service for such a pretty restaurant. Growing up in San Francisco I love Italian food- and after moving to Phoenix I was disappointed to learn no one could recommend a good Italian restaurant. With my birthday approaching I inquired about Sassi-it was described as a beautiful restaurant with authentic Italian food -I thought great! I made my reservation on line providing a special note that this was a birthday. We also called to confirm the reservation and to request a front patio table. We arrived early and the hostess informed us that a table on the patio would not be available for at least 30 minutes- we responded no problem this would give us the opportunity to have a drink in the bar. Service in the bar was great and after 30 minutes the hostess arrived to seat us. She lead us to a table that was in the corner of the side patio, disappointed I voiced that I had requested the main patio.Holding up our dupe she tells us only a patio table was requested. Taken back I asked how long it would be for the main patio? Her response "I can't predict how long people will take to leave". Upset I asked to return to the bar to wait a little longer. She soon returned to offer a choice between 2 tables on the main patio one behind 4 intoxicated men or one that could seat 6-8 people. We opted for the large table- uncomfortable and embarrassed we thought the meal would certainly make up for it.Unfortunately the food and service ended up being horrible. Our appetizer consisted of overcooked shrimp on a bed of oily cabbage. Second course arrived we had no silverware and the octopus was dry and bland. My main course- pasta was crunchy. We saw our server three times. The manager never touched the table and on our way out I stopped to tell him about our experience. His response "thank you for the feedback we will take your comments into consideration". I left thinking these people could care less and now I agree with many Phoenix residents that a decent high-end Italian restaurant does not exist here.
Avoid weddings.... The setting at Sassi is beautiful and I was very happy with the level of customer service while planning. Even the ceremony was beautiful and what I wanted. However, a month or so after I recieved a call from my linen company that was reccomended by the wedding planner letting me know that the linens were never returned...this was a task that the wedding planner took on without me asking explaining that is was a common part of their services. However, somehow they were never returned and I was not contacted by Sassi to let me know. Insted I was called by the company and told I owed well over $1000- to replace. When I called Sassi the very sweet wedding planner (or she was until I paid the bill) and her manager avoided my calls and then told me they were not responsible. No apology, no explannation, and no well maybe we can work with you (possibly pay for part) Nothing....the level of customer service was unbelievable. I do not reccommend having an event her although all seem good up front. Please remember if anything goes wrong they will no longer demonstarte customer service...especially after you pay your bill. Plan at Sassi with extreme caution!
When you arrive, you are immediately drawn in by the sheer elegance of Sassi, The grounds are breathtaking. From the entery to the front doors everything is absolutely beautiful. This is where it stops. We were with a group of 22 people and based on the size of Sassi, I would think they would be used to this however, the service was sub-standard. The appetizers were brought out well before anyone sat down then they realized they forgot one of the dishes so, after about 35 minutes, the last of the appetizers came out.
The salad and pasta which were served were nothing special. I could have thrown something equivelent together in about 5 minutes at home.
Dinner arrived in stages, by the time my end of the room was getting our food, the other end of the room was finished, we sat for 15 minutes waiting for our dinner to arrive after the last section of another table within our group had received their dinner. When dinner did arrive, the steaks (we had an option of chicken or Beef) were well done, we were not even asked how we would like them cooked. Based on the way dinner was served, the other side of the room, received and finished deserts well before we even placed our order for desert.
Overall, I would not return to Sassi unless someone else is paying. I would not voluntarily spend my own hard earned money at this place, I would rather drive down the block to Mastros were I feel like I am treated well, served well and where I the money I spend goes towards a well prepared meal.
Our son/daughter-in-law chose Sassi for their wedding, reception, and dinner nearly a year ago. There were 100 guests and they traveled from both coasts and points in between. The food and wines were outstanding. Some of the guests even asked for the recipes. The cake was a masterpiece. Although Peter was the event planner, every single member of the Sassi staff including Peter, treated us all with the utmost courtesy and consideration. We even had a last-minute wedding veil emergency and a staff member quickly stepped in and remedied it.
Sassi remains one of our favorite places - their outstanding staff continues to maintain their professional and efficient reputation. Their attention to detail is unmatched.
Delicious!. The restaurant is beautiful, very romantic, has amazing service, excellent food, beautiful views, and is by far my favorite valley getaway! I was actually considering having a wedding here until I read the review with the poor service/ dining experience, which was dissapointing. Either way, go with the family or a date and enjoy. I was very impressed!
NOT Good for Groups. Do NOT have your wedding reception or group gathering here! My experience at Sassi was awful. Our group had almost 100 people. Sassi is beautiful, however, the overall experience was devastating. The lead waitperson for the wedding argued with guests on several occasions and management acted in an arrogant and condescending manner. The prices charged per person were some of the highest quoted by any establishment in the Valley but the quality of the meals and beverages served were mediocre, at best, and certainly were not on par with the dishes normally served at the restaurant. When considering a location to hold a large event, especially if it is a wedding or reception, dont risk the success of your event on having it at Sassi. Spend you money wisely at another establishment that will not be more concerned about their bottom line than the pleasure of you and your guests.
I can see why all of my friends recommend Sassi!. We arrived at 6:30 and were quickly greeted. Arriving early, we decided to wait for our other couple in the magnificent bar area. They have an extensive wine list; which was not overly priced as one reviewer mentioned. After being seated, our party decided to order family style, and split a few entrees, and the food was amazing: very flavorful, well presented, and HOT. After dinner, we all split the delicious Tartufo dessert. Which was simply smooth dark chocolate ice cream covered in a dark chocolate shell. (The ladies finished it in 5 minutes!) Lastly, I don't think any seat in the house is bad, and most have fireplaces. We sat at a round table in the Library? room that had some very comfy leather chairs. All in all, we fell in love with the place, and the friends we brought are now considering having their wedding reception there.
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