Ashley Furniture Homestore

Kimberly F.

Joined 7 months ago

Run. That's my tip. We purchased a formal dining room table and six chairs (most expensive one in the store). One of the legs began getting loose immediately. A repairman came out to fix it and said that they had used the wrong size bolts in the manufacturing process. Since we only use the table during family gatherings, etc. we seldom use it. We recently noticed the other legs have become loose. I called Ashley and they refused to repair the chairs. I stated that these chairs are a total safety hazard and someone is going to be injured if/when these legs fall off. They suggested I tighten the bolts. Hello !!! They don't tighten because they are probably the wrong size bolts like the original chair that was repaired. I even offered to pay someone to fix them and they also refused that, saying they were unable to help me. So basically, I am stuck with a very expensive formal dining room table that we cannot use because someone may be hurt while sitting on these chairs. Thanks Ashley Furniture. Way to take care of your customers !!! We only spent thousands of dollars there furnishing our bedroom and formal dining room.

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Contributor

Joined 10 years ago

Editorial Review by Citysearch Editors. Chain of independently owned and operated stores selling leather sofas, love seats, entertainment centers and more for more than 50 years.