Toni & Guy
Mesa, AZ 85202
Phone: (480) 615-1600
Editorial Description for Toni & Guy
London-based international salon offers full range of hair care and fashion-conscious styling. Product lines include Bedhead and Catwalk.
User Reviews for Toni & Guy
04/10/2007 Posted by nosinkmollybrown
I was new to Arizona and looking for a new stylist to cut and style my hair. I wanted to find a place where I would be treated as a valued customer weither I was getting a trim or every available service. I should have been clued in when I called and was put on hold and had to listened to them talk to others. I basically arrived the first thing in the morning and was treated as if I was inconviencing anyone I came in contact with. The place was not very clean for just opening up. The lady who cut my hair was nice but when I arrived at home and found that my hair was cut Very unevenly I was not happy as this simple cut was VERY expensive. I called and again was treated very poorly . Even though I was not happy I only asked that they please even the cut out; I was calm and respectful throughout my conversation. When I returned there were no appologies, in fact I was made to feel like an idiot and told it was not uneven when you could clearly tell that it was. I left with yey another uneven cut .I was so upset and did not want anymore hair to be cut so I left with tears in my eyes as I was almost bullied into making my 6week RETURN appointment right then and there. I am glad that I saw this opportunity to share this experience as I would hope that it would be a wake up call in reqards to their level of customer service. No I do not believe a customer is always right. However, I do believe that a customer should be treated with curtosey and made to feel welcome, not as if they are an inconvience. I always believe there is room for improvement. However, it is unfortunate that when I was asked were I went to get my hair done, I was not able to tell them of a wonderful experience. A smile should not be deemed part of the companies overhead expences, therefore doled out sparingly. A clean chair and service area will always be remembered!!!! If you were going for the ED Devebeck(s.p) style of hair services...I offer my appologie. Diana Craine Phoenix,AZ
Pros: There's always room for improvement!!!!This was the Toni & Guy's at the Mall
Cons: RUDE>
02/08/2004 Posted by dianelowe
I have been there several times and have never been very pleased with my hair cut or the staff. Last time, December 15th, I decided to give them one more chance. When my name was called I was told to sit there! I felt uncomfortable, because the floor was covered with freshly clipped hair from the previous patron and my stylist made no attempt to clean it up. The $45 fee is way too much to pay for the stylist and lack of customer service. I don't mind paying the price if I am treated well, but I will not be back because of these reasons. I much prefer Rolfs on Ray...they pamper you there and will even offer you a glass of wine. Sincerely, Diane Lowe
Pros: location in Mall
Cons: , lack of customer serv, Too costly for servic
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