04/28/09

Do NOT Shop here if you'd like to leave w/ ur self esteem

by tdugan

Your review

David's bridal sux‎ - tabetha‎ - Today

DO NOT ORDER FROM THIS COMPANY, IN STORE OR ONLINE--RUDE, INCONSIDERATE, AND AN ONLINE RETURN TAKES 6 WEEKS BEFORE YOU GET YOUR MONEY BACK!!!! AND YOU DONT GET TO TALK TO A CUST SERVICE REP TO FIND OUT WHERE YOUR MONEY IS, B/C THEY DONT HAVE RETURN CUSTOMER SERVICE DEPARTMENT.

The first time I went to Davids Bridal with my friend for her wedding, the sales women were extremely rude, not helpful at all and the dresses lacked style. We were not allowed to take the dresses off the racks, we could not get anyone to assist us, and we were told that Saturdays are their busiest days so there were no appts open without pre-scheduling. We left and went to Tri-City Bridal in Casa Grande, where Virginia was wonderful.

I really didnt want to go a second time, but my MOH said we should just stop in and see. We were immediately barked at about an appt. I said that I would be happy to sign up for an appt and look while i waited for something to open up. The twit at the door did not seem happy about that. We looked around for a good 45 min and no one once asked if they could assist. The twit at the front seemed perturbed that I was checking if any appts opened up. My MOH and i just said to hell with it, they're not paying attention, and tried the dresses on ourselves. Finally a manger came over to find out what we were doing and she began assisting us. The manager at the RayRoad store was very helpful, but her underlings are twits without home training, etiquette, and if they weren't zipping up dresses would probably live in a box behind Taco Bell for all the couth and intelligence they have. And the dresses were horrendous! Imagine acting so snobby about their low-quality dresses that were filthy.

Finally, I decided on a dress that I found on their website. Looked beautiful online, but no way to tell since its only available ONLINE. Everyone at the store on on their customer service number assured me that it would arrive promptly and if there were any problems, I could return it without hassles. What a lie--I didnt realize that I ordered Ivory instead of White. The receipt for the online purchase did not arrive until 14 hours later. I immediately sent an email saying that the color was incorrect and could they please ship white. A day later a guys says no, since its already gone for shipping (another lie, it didnt ship until 2 days later). They said that it would arrive but i could just refuse the package. It came while I was gone to work. Tried it on, but didnt know if I just needed a different size or what, sent it back priority mail with instructions to exchange for white. Checked the USPS website and they had received it 3 days before, but no one bothered to inform me. I emailed them and they said they didnt have online exchanges or store credits for online returns, and a manual check would be sent in approx 3-6 weeks. Screw Davids Bridal and their low quality, dirty items and poor poor customer service

• Pros: NONE--THEY SUX
• Cons: Low quality dresses, crappy customer service, rude employees

03/02/08

Very unhappy

by soulslulluby

I went to David's with my MOH. As soon as I walked in they barked at me about having an appointment. I told them no and they were so rude to us. They told me that I couldn't try on dresses without an appointment, which I understood, but then they gave us dirty looks and followed us around as we just browsed the store. The dresses didn't seem very unique and the sales ladies were cold and made us feel so unwelcomed that I chose not to make an appointment at all.

• Pros: Nation Wide
• Cons: Unfriendly and rude

11/28/06

AMAZING

by pink_smartone

I went in 2 weeks after I got engaged the ladies at davidsbridal were the best. I went to the one on 75th ave and Bell rd. I was greated right way and with in about 5 minutes of talking to my consultant she picked out three beautiful dresses that she thought I would like and her first choice was my first choice. I have got to say they know exactly what they are doing. Davids bridal was been the absolute bes thing every. Thank you so much every one.