Moore Chrysler-Jeep

J S.

Joined 2 months ago

Worse customer service EVER! We spent all weekend car shopping. Did thorough research on the make and model we wanted before going out. When we got to Moore the salesman came out like he had no interest in even helping us from the beginning. We test drove the vehicle..quite a few problems with a already detailed and serviced vehicle including a non working seat belt latch. The vehicle didn't even have all of the STANDARD features because it was a wholesale car. This didn't seem like a big deal to the salesman. When we went in to talk we filled out the app and after he comes back he quotes us a payment $200 MORE than any other place we had visited. Wouldn't quote with the actual price advertised they did it for $23,000 when we were quoted $22,000 when communicating over the phone and email. Kept asking for more $ down...all they wanted was our cash and wouldn't budge until they got it....and we didn't budge either! BEWARE: My husband is a software engineer and when looking to fill out the online application found out that their site IS NOT SECURE! So when you submit all of your info including your SOCIAL SECURITY NUMBER you could be giving it out to the world to steal your info. When we told the salesman he shrugged it off like it's not a big deal, IT IS!!! Regardless if you decide to buy from them DO NOT FILL OUT A ONLINE APPLICATION THROUGH THEIR SITE!! The whole scenario was too fishy for us and left later than we should have!

Recommends

harvey l.

Joined 1 year ago

I have been buying vehicle from Roy Morrison for years and if you need a wrangler hes your man. He sold me 2 Wranglers. Great guy

Doesn't Recommend

davidinglendale

Joined 2 years ago

Worst Experience - No Integrity. These guys are only about the sale. They do not stand by their service or products and are HORRIBLE when you have a problem. They will blame the customer, or the non-factory parts that they install in your vehicle. Do not buy any additional add-ons from them as they will not stand behind them. They sold us a brand new vehicle and we let them install a lift kit and offroad tires. The vehicle has had the "death wobble" since it was new and they have never fixed the problem, but continue to charge us to make repairs that never fix the problem. It is extremely unsafe and has created multiple near-miss head-on collisions and has caused multiple other related problems w/ the car. At 50K miles, we've spent several thousand dollars, but still have the same issues and now it needs a new transmission and steering box. The owner doesn't return phone calls or emails and is extremely rude when you finally reach him. Upon receiving my BBB complaint, he immediately called me to tell me he was going to sue me for slander. He'll spend his money on a frivolous suit when all he needed to do was fix the problem his dealership created. Good luck with the suit Matt!

Recommends

Ktango

Joined 2 years ago

BEST EXPERIENCE EVER!!!. They are an OUTSTANDING DEALERSHIP! They are very easy to work with and extremely accommodating. I am on my 4th vehicle purcahse and they continue to AMAZE me! I must say my last Jeep purchase was my BEST BUYING EXPERIENCE EVER!!! I would recommend all of my friends and family purchase and service their cars at Moore!

Recommends

Ron Gannon

Joined 2 years ago

New Car Sales. Very profession and classy establishment. Great people to deal with. Highly recommend!