Altered Ego Salon & Spa

Recommends

vmc1973

Joined 4 years ago

Very satisfied!. I am very pleased with Alter Ego. I have been there 3 times and I always love the results! Laura is the stylist who cuts and colors my hair. She does a great job on the color. It looks very natural. She has given me several great haircuts and I get lots of compliments about my hair. Frankly, I don't like being at the salon for more than a few hours. She never keeps me waiting and I am usually out of there in two hours. I highly recommend this salon. The staff are friendly and it isn't overpriced.

Doesn't Recommend

vinds

Joined 8 years ago

Disappointed with my first (and last) visit. I have been trying to find a regular hairstylist since I moved to Tempe 2 years ago. I found Altered Ego through another review site and like here, there were tons of great reviews so I thought I'd give it a try. I saw Amy who was the first person to have an appointment open. Before coming in, I had pretty thick side swept bangs that had really grown out and I wanted to trim them up and get an all around reshaping, nothing major. At first Amy cut my bangs very thin and wispy and just on one side of my hair. I asked her to make them a little thicker and more side swept which is a pretty popular style so I thought she would know what I was talking about. It still wasn't coming out right, so she went to get the owner, Tawny. I thought Tawny might step in and try to restyle my hair. Instead she just tried to convince me to like it and then told me that if I didn't, to just wait until it grew out. Finally, I gave up and went home. Later that day, I went out and bought some haircutting shears and completely redid my bangs. I am much happier with them and have had several opinions from people who say they look better now.

Not only am I disappointed with having paid a fair amount of money for a haircut I wasn't happy with but I was also disappointed with the stylist and owner basically telling me I was wrong for not being happy with it. I'm not sure what the clientele base is here, but I did not get the feeling that they mostly catered to a young, stylish crowd which is more of what I was after. I usually let the stylist use any sort of new or creative techniques they have to try out something different and I'm happy as long as it looks good. Unfortunately, that was not the case at Altered Ego and I will not be going there again.

Recommends

laceyjane79

Joined 5 years ago

FINALLY!!!. I have finally found a salon where I can get every service done, in one stop. The spray tanning is the best I have ever had. I did not look orange or blotchy for once. My nails looked great and Tiffany was very nice, she has a fun personality. Andthey fixed my hair. Another salon did a number on my hair, and I thought there was no fixing it, but Amy did a great job

Recommends

daizygirl08

Joined 5 years ago

great place. The salon is so cozy. There is a boutique and coffee shop inside that is awsome as well. I have seen Lorrie and Amy and they are both great. My experience both times have left me very satisfied. I will be returning.

Recommends

luvsbunnies

Joined 5 years ago

Never looked so good!. I found Altered Ego after stopping a girl in the mall, whos hair was beautiful. She pulled an extra card out of her purse and said, " go see Amy, she is awsome." We had a consultation about color and cutting, before getting started. I felt very confident that we were on the same page. She gave me a whole new look, just what I asked for. I have got so many compliments. Not to mention they have a great referral program so ask for extra business cards.

Recommends

yogima

Joined 5 years ago

Awesome haircut!!. I had pretty much given up on trying to find a new stylist after mine moved away a few years ago. I was referred by a friend to Laura at Altered Ego and I was so happy with the results. She listened to me, and told me what ideas she had for my hair and it tuned out exactly how I had hoped. I was able to style it myself with no problem and I will definitely be going back. The salon atmosphere is cool and relaxed, prices reasonable and people friendly. So glad I found Laura and I finally like my hair!!

Recommends

KColville

Joined 5 years ago

Best Stylist in the Valley!. I have been going to Altered Ego to have my haircut with Ashley for two years now. She is wonderful! She is always honest with me about what my hair can and can not handle. I just had highlights added back into my hair and they are AMAZING! The color she used is beautiful and I left feeling like a million bucks! I have been to several hair salons and stylists in the valley and FINALLY found the perfect salon and stylist!

Recommends

Paris007

Joined 5 years ago

Terri is the best Hair Stylist I've ever been to.. Since I've been going to Terri, my hair now looks fabulous. She really knows her stuff. The style and color she does to my hair is excellent. I trust her with her judgement and she has never disappointed me. Terri is also fun to talk to. She is very interesting and has a great sense of humor. Since I've been going to her, I get lots of complements on my hair do. I started going to Terri because I asked on of my friends at work who did her hair. My friend's hair always looked great and I wanted mine to look good too. I was never happy with my hair until I started to go to Terri.

It's nice spending time at the Salon too. Everyone is nice to me there. They make me feel at home.

Doesn't Recommend

PITJOE

Joined 5 years ago

Poor service. More like a social club. Ive had many chances to watch my wife get her hair done. The staff member who does her hair talks to people more than keeping an eye on what shes doing. Poor service includes waiting sometimes up to thirty minutes after our appointment for her to get started. I think she overbooks. As far as the quality goes it all depends on the day. We called one time to say we would be ten minutes late and my wife paid for it by shotty work. All in all being a guy, maybe this review isnt much help but I really do feel I am a expert at watching how careful a stylist can or cant be. For the amount of money we spend you would think a stylist could keep her attention on work and not chatting with other customers and staff.

Doesn't Recommend

bmmelissa

Joined 5 years ago

very unhappy customer. i walked through the front door of the salon and recieved blank stares from the three employees and the front desk. i should've turned around and walked back through those doors.

the stylist asked what i wanted done. i went over a few wishes & she nodded as if she knew just what i wanted. thirty silent minutes later i ended up with the exact cut i DIDN'T ask for. the next 15 minutes were filled with requests to fix the things i didn't like. all i could see were more and more chunks of hair falling to the floor. i eventually said 'it's fine' just to get her to stop.

when at the front desk paying for my cut the employee short changed me $15, when i told her all she said was 'oh...' and put more money on the counter.

i walked out of the salon with tears running down my face.

i will never return to that place.