Doesn't Recommend

ChocolateLove

Joined 2 years ago

Bad hotel, unprofessional management, avoid at all costs!. My first impression was that the building looked a bit old, but the lobby looked alright, and they had a nice little bar. After that, it was all downhill! The rooms are ugly, and the beds are probably 30 years old. The pillows look like an elephant sat on them! The bathroom in the room looked like it could have been a set in the movie Saw. The elevators are sketchy at best, and weren't working half the time. Im not going into detail about my conversations with the general manager, but I will say that she was very unprofessional and very hard to get anything done with. I would never stay here again, even if it was for free.

Recommends

pagea

Joined 3 years ago

Convenient. We called after midnight to find someplace that would deliver food to the hotel, and they were more than helpful. The rooms are standard looking and ours was clean. We were about a 15 minute walk from all the bars, restaurants and shopping. ASU is right across the road. The shuttle to and from the airport was conveinent and very nice. I would stay here again.

Recommends

clarencelokuta

Joined 3 years ago

Amazed. I stayed at the Twin Palms in Tempe for business one night! My flight was in at 9:00 am and they were kind enough to let me check in early due to meeting starting at 11;30. They answer the phone like they love theie job,and whenever I needed anything fronnt desk was quick to help. The shuttle picked me up as well as took me around. They even started calling me by my first name which built great rapport with me. My room was clean,and had a nice view. I would stay there everytime I need to visit Tempe.. I am amazed at the service there.

Recommends

ARIZONA00

Joined 3 years ago

Extremely Nice. I have been a guest at the Twin Palms for five years with my most recent trip in November of 2010. My stay at the hotel was wonderful! The staff is extremely nice and helpful. My room is always clean and the environment was great for our young child. The location to ASU and Tempe events was very convenient. Twin Palms will continue to be my top choice in Tempe!

Recommends

Private User

Joined 3 years ago

enjoyable experience. directly acros the street from Az. state univ. I walked everywhere I needed to go on campus. They make visiting your kids at college an enjoyable experience. One of the cleanest hotels I've ever been in.

Recommends

ajuana

Joined 3 years ago

location location location. The reason for our visit was the Theater @ Gammage. We literally walked right out the hotel to a crosswalk leading to the theater. Hotel staff was super nice. Great little bar in the lobby. There is a 24 hour restaurant connected to hotel. A short walk to Mill Ave. where there are lots of shops, bars, restaurants and movie theater. It is an older hotel but for me it's all about location, location, location. Loved that I could take a cocktail to my room and the convenience of the restaurant. Returning in January for another play, will definately be staying here again.

Recommends

SalsaDancing

Joined 3 years ago

Good Stay. I got stranded in Phoenix and this was my choice. Location is great and the Ihop downstairs it's a big plus. The only thing I didn't like was the bed so for one night is great but not for more days

Recommends

DogFoodChef

Joined 3 years ago

thank you thank you. Thank you, and thank you for such a wonderful service. This service saved me a great deal of time. I will be using it again in the future as we are thinking about a couples retreat sometime next year.

Recommends

Guset User

Joined 3 years ago

Very Comfortable!. i stayed at this hotel several times it is very comfortable and nice the staff was very friendly the pool was warm i intend to stay again the end of this month if i can get a weekly rate within my budget

Recommends

oodlesoffun85

Joined 3 years ago

they are so good. I don't understand. I have stayed at this hotel numerous times and have never had a negative experience at all. Rooms are clean. Staff is awesome, Shuttle service is exceptional. I was able to sit on the balcony in the morning and the evening and enjoy the whether. It was great. Walking distance to downtown Tempe. I have a son at ASU and I plan on staying at this property every time I can. I have never had a problem with bugs or making long distance calls. Just a warning tho. They are sold out a lot because they are so good.