Tempe >Food & Dining > Denny's
825 S. 48Th St., Tempe, AZ | Directions 8528133.420874 -111.976575
Mon. - Sun. 24 Hours
My problem is not with the service I received or with the regular staff here. I am a regular customer at this Denny's for over 5 years. My problem is with the poor management in the recent months. It is my understanding that this restaurant has recently changed management. Since this change has occurred I have noticed a lot of changes that I do not see as good changes. The atmosphere here has changed for the negative. The servers are always on edge by the way the new manager treats them. I have witnessed on several occasions the head manager, Deborah I believe her name is and her assistant named Chris, yelling and criticizing employeeâ??s right in front of customers. Neither one of them want to pitch in to help when the restaurant is busy, they just yell across the room at the employees. I have also seen the head manager make customers wait in the lobby area for 45 minutes with empty tables. When asked about this on one incident, she replied that the server that had those tables is not very good and they canâ??t handle anymore customers.
I was had several friends with me on this visit and asked the server to split our checks. She said the person at the front had to do it. When we got to the front, it took almost 15 minutes for the manager to figure out what each of us had. When we asked why it couldnâ??t be split at the table with the server that knew our orders, she informed us that she made that decision because she didnâ??t trust her servers to split it and make sure everyone paid at the desk. This is insulting to us as customers and to the people she has working for her. I could go on and on about the different things I have seen here over the last few months from Deborah and Chris, but I would be here all night. The employees here are great, and have some really good people...Liz, Roxanne, Candy, Dan, Deborah. These are some of the best severs I have met, but because of this new management, I don't think I will ever visit this Denny's again. As for that, I don't ever thing I will visit another Denny's, ran by the same company either. And I will encourage anyone I know to avoid them too.
Known for its breakfasts, this diner chain slings all-American grub and bottomless cups of coffee. – In Short
With its kid-friendly vibe, booth seating and late-night hours (most stores are open 24 hours), Denny's draws night owls, seniors and families with kids. The menu sticks to classic American staples: wings, chicken strips, burgers, salads and the like. But breakfast is king, with specialties ranging from skillets, egg scrambles, French toast platters and several variations on the famous Grand Slam: two buttermilk pancakes, two eggs, two bacon strips and two sausage links.
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