This review isn't so much about the food as is it is about shady practices and lack of customer service.
Being from NYC I'm very biased when it comes to Chinese food. Admittedly Joyful is better than all the other Chinese restaurants I've tried here in the Scottsdale.
The shady practices come in when I placed an order to go. Total, $42.40. Seems there credit card "swipe" machine was broken and had to make an impression by hand. Ok, no problem.Order was filled I signed the receipt for the $42.40. Two days later I go to my bank to withdraw money and check balances. To my surprise Joyful took the liberty of charging me $742.40!!
I'll cut to the chase. Joyful denied charging me this amount even as I showed them my bank statement and had them speak to an associate from BoFA. 5 days to clear up by stopping payment, filling out reams of paper work etc. A nightmare that could have been handled easily by Joyful by looking at the facts/checking them and refunding my 700.00.
They've lost a customer. Unfortunate because it took me a year to find adequate Chinese here in AZ.
The search begins anew.
Great place check it out. good food, good people, good place to sit out for lunch or dinner, nice plates and cups, everything is nice and clean so spotless. very very nice location in scottsdale, arizona next to frys! very good fresh food and drinks everything is so good! i will be back soon! maybe for my birthday. great place eddie!
Regal Treatment. We found the Dynasty Dinner to be an excellent value for the amount of delicious food. The service could not have been better. We were treated moo shu was prepared with loving hands I would say. All food was served hot and fresh. Everything was extremely tasty. Would recommend this to anyone who enjoys quality and quantity.
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