Impatient Front Desk Staff / Fabulous Colorist.
My experience with Pucci salon dates back to 2004 when I was referred to a color specialist, Carmela Bellini, who performed a color correction on my hair. The recommendation made on my behalf actually came from the very sylist that was responsible for my not-so-gorgeous shade of gray. Needless to say, Carmela has been amazing since day one, and I'm constantly getting compliments on my "shiny" hair; I am even blessed to call her a friend.
I've always been impressed with the quality of the salon; yet the front desk staff has always left much to be desired. There is a certain arrogance and hurriedness to them when I call to schedule an appointment. Customer service begins from the moment the "customer" walks through the door, and I am usually greeted with a full-body eyeing up and down, accompanied by a casual smirck.
The astonishing part is that I have met the owner, and she has always greeted me with a smile and a great deal of warmth. A genuine warmth is missing from this front desk staff. The sad reality is that in business the frontline can seal the fate of a company, simply by their attitude and professionalism (or lack thereof).
My personal opinion is that this salon, along with the talented colorists, sylists and assistants, has great potential. . .but business will suffer if this matter is not brought to the owner's attention & corrected.
Best Hair Cut/Style. Fabulous salon with wonderful energy, excellent service and a tasty free coffee bar. I get my hair cut and weaved by Paco. He is professional but fun and easy to talk to. My hair has never looked better since I started going to Paco several years ago. He has tons of experience and new ideas, and attends seminars regularly in New York to keep abreast of the latest trends, styles and products. Paco's cuts are actually workable, meaning when you get home you can easily replicate what he did in the salon. He is never pushy with trying to sell products, which I really appreciate. If he does recommend a product to me, I know is it genuinely something I will be able to use and that will improve the appearance of my hair. Most importantly, Paco values my time. He never keeps me waiting for more than a few minutes. I highly recommend this salon and the best hair guy in the business, Paco. He will never steer you wrong, and your hair will never look better.
Great stylists,Good people.
I do not write reviews. There is a first time for everything! I visited Pucci for the first time on April19,2008. My appointment was made with Rhonda. I chose Pucci after visiting Citysearch,seeing they had a good rating and were in the area of Scottsdale that I was visiting.
I was in desperate need of a color correction and cut and style. Rhonda did a great job of explaining my options to me and helping to select a style for my type of hair and face shape. She was very friendly and did a wonderful job on my hair.
Pucci's is a large and very busy place. The music was not loud or obnoxious,but the chatter level can get loud. A lot of people having a good time. Kind of like a big party. They have a coffee bar and are more than happy to fix anything you might like.
I would like to mention that I am a diabetic and while I was there my sugar level dropped dangerously low. The management, receptionist and Rhonda all stayed with me while I ate and offered me what I believe must have been parts of thier own lunches to be sure that my level came back up and that I was alright.. I know that they were all very busy and I really appreciated that kind of concern. Especially from people I had just met! I will definately be back and I promise no more emergencies!!!
Randy Holland - the best!.
I have been following Randy for the last few years and I can tell you that he is a wonderful hair stylist. He has great ideas, spends time discussing options and does excellent work. When I have referred others, they agree too! So if you want a quality stylist that is also fun, call Randy Holland at Pucci!
I look beautiful!!. I have been going to Mark Yori at Pucci for almost two years and he is fabulous! My hair has never looked so great! He has such an eye for beauty - he is the best! The entire salon is wonderful - it is truly fun to spend time in this salon!
People are nice, but their are some challenges with this shop.
Over all it was a nice salon. I have mixed emotions about even writing a review, but feel my experence should be told.
I had my make-up done their for a special occasion. The make-up womens hands shook so bad she actually held her right wrist with her left hand trying to steady it. On top of that challenge, the location where the make-up was applied was half in sunlight and have indoor lighting. It had to be very hard for her to get the makeup the same on both sides of my face. This was apparent on by eye make-up and lips, both were very uneven when I was at a different station getting my hair done up.
The result of the make-up artist with extremely shaking hands applying make-up, lip line hand lines all over my bottom lip, not smooth. Eye make-up again the eyelines was almost like little lines going upward instead of a smooth line across the eyelid and under the eyelid. I felt very bad for her, came home and removed all the make-up, not what I really wanted to do. When I tried to let her fix the mistakes, she was very defensive and still could not keep her hands steady. Kind of scary to have someone with sharking hands and an eye pencil polking at your eyes. That's why I desided to just leave and redo it at home.
For anyone that does not want to go thru what I did I strongly suggest you do not let this salon apply make-up for anything special.
User review by phxgotogirl. I have been going to Pucci now for almost a year, after spending years searching for a knowledgeable and caring stylist. After (MANY) bad haircuts from varying salons, I finally landed an expert stylist that has helped me go from Broom-head Brunette to Lucious silky locks. As well their facials are to die for, and their prices are actually reasonable. From someone who has been to salons all over the valley, Pucci is at the top of my list.
Pucci. Cost low - Plush LOW - While I had no problem getting an appointment at Pucci, and the cost was resonable, the envionment was less than fully restful. There were private changing and treatment rooms but the waiting area did not coccon me as many day spas have, thus leading to a less restful experiance. The Styliest and Estheticians were WONDERFUL and knowlegeable. The treatments were fairly varied. My facial was awesome and made my skin feel wonderful! The salon is professional and well rounded as well.
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