07/04/08

Chocolate ice cream is not welcomed.

by ignoredsolongImelted

On June 28, 2008 I had the unpleasant experience of visiting the Sugar Bowl along with my relatives. We were touring the Scottsdale area as part of our family reunion tour. My cousin had made prior arrangements with the Sugar Bowl since it was about twenty of us in number. He spoke highly of the delicious ice cream, and we were all anticipating a good time at the restaurant. When we arrived we were seated in what appeared to be the party section. We waited approximately ten minutes before we were greeted and served water by the young server. While we were being served, what appeared to be a birthday group arrived. Our server immediately stopped serving us, and commenced to wait on the birthday group. We waited; however, no one came to take our server's place. Now I don't want to think that in 2008 that racism or one's appearance determines the level of service you receive at the Sugar Bowl. It was quite evident that we were not welcomed. My cousin ,who had arranged for us to visit the Sugar Bowl, was quite offended as well as the rest of us, and he made the decision that we would not stay due to the lack of courtesy as well as time. We still had additional sites to visit. I was quited disturbed by this experience. It was almost unbelievable. Although, there wasn't a sign posted that stated, "African-Americans Are Not Welcomed," this message was demonstrated throughout our visit at what I now will call the Sour Bowl. Our tour guide apologized to us, and commented that she personally knew the owner. I doubt if she reported this incident. However, I'm sharing our experience, and hope that race relations will improve at the Sugar Bowl.

• Pros: None
• Cons: Partiality shown in service, no regard for customers.

08/26/07

Loved it! Great for out of town guests!

by carolyn0101

We had a great time at the Sugar Bowl last night. We only got dessert but the desserts were delicious and fun! Our waiter was busy but so attentive and available for us.

We came to the Sugar Bowl after having a bad experience somewhere else (see my review for the terrible Italian Grotto) and our time at the Sugr Bowl totally uplifted our evening.

• Pros: Delicious ice cream, great servers, cute ambience
• Cons: None

01/31/07

Horrbile customer service and food is less than mediocre.

by the_verdict

I had a tuna sandwich it was practically pureed, which was awful. It was pretty much tuna slop. Then next to us was a group of 3 that were on a laptop, playing some medical game. It?s not that we cared but it was sooo freakin? loud and I don?t want to hear about skin grafts when I?m eating!?? So we asked our server if they could ask them to turn it down. Our server asked the manager and the manager refused and had US move to another table? Are you freakin? kidding me?!! I don?t care how good my black raspberry sundae was, I?m not going back! What kind of customer service is that??