Chandler >> Desert Wide Properties, Inc.
3330 N. Dobson Rd. #3, Chandler, AZ | Directions 8522433.353803 -111.876984
Mon-Fri 8:30am-5:00pm, Sat-Sun 10:00am-3:00pm
We just completed a year lease in one of their rentals. The rental itself had a few problems, and although our owner was out of the country, DW did a good job communicating with him and getting repairs completed. We always received a quick response by email (within 24 hours or less) when we had a question or problem. When signing the contract, the people made the responsibilities of the renter very clear to us: return the HOA packet, or DW will charge you; have the carpets cleaned and give us the receipt, or we will charge you; give a full 30 day notice when you intend to move. Maybe our family is just rule oriented, but I found that having the rules spelled out to us made it easier to know what to expect. They have a printable move out sheet to go by for the cleaning, so we knew what they were looking for. We requested to be present for the final walkthrough, and Rick went over everything with us, and explained his findings, which were fair. The contract spelled out that there would be a routine house cleaning fee withheld from the security deposit refund, which is standard. The deposit coming back to us was returned promptly, and by certified mail, which was appreciated. After the move was done, we learned that the owner actually was in foreclosure and the property was to be auctioned! Kim at DW emailed me again to let me know they would be returning the balance of the security deposit due to the fact that they would not have to do anything to the house since it was being auctioned. I'd say that was very forthright of the company. It has been our experience that DW agents treated us well and with the same respect we gave to them. I cannot speak for the previous years, and the personnel the company had at that time, but for this past year, we've had very good service. Also, the repairmen that were sent to our house were prompt and knowledgeable and did the job quickly with respect to our personal property. I think that DW is trying very hard to overcome the negative reviews from the past, and will respond with the same amount of courtesy to the customer as the customer gives to them. We are all human..... So, thanks, Desertwide, for a good year!
I was treated very good, most everyone was nice and helpful and I would use Desertwide again
I have been a client with DWP for almost seven years and they manage four homes for me. Desert Wide Properties has looked out for my best interest and is very fair working with my tenants and myself.
Rented With Them For Almost A year I rented from Desert Wide Properties for almost a year and when I was transferred to another state and was attempting to transfer my lease to new tennants (who really wanted the property) Desert Wide did everything they could to make that possible.
Good Customer Service This really is a good management company, even though the rentals may be in a slump due to the economy, they do help and assist ways to locate renters.
I am happy with your service; I live out of state and have always been given sufficient notice and updates. Thank you
Very happy with my ranch style home Amazing horse friendly homes and communities. Very happy with my home.
Professional company,good experience on my end. This is a good outsourcing venture.
Excellent Customer Service
I was new in town and needed to find a place to live and was referred to Desert Wide Properties by a friend. The leasing staff was wonderful and helped me find my dream home. In fact the entire staff was very helpful and understood the stress that I was under in locating a place to live.
Once I moved in I had a few maintenance issue that needed completed and they were taken care of within 24 hours. I could not be more pleased with my choice of management companies.
I have rented from this company for several years and have not experienced any problems. Everyone seems very professional and experienced.
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