Phoenix >Computer Repair > Casa Tech Systems
7801 N Black Canyon Hwy Ste D, Phoenix, AZ | Directions 8502133.551978 -112.111738
Neighborhoods: Alhambra, Vista Income Estates
Response to Poor Review – As an American I believe in the right of free speech and all of our personal freedoms provided by our constitution. We all have the right to speak our views, but when a disgruntled employee can write bogus information and slander someone without reprise and without ownership I believe it lacks any principals or honesty. As a business owner I take offense to anyone who makes a dishonest statement and flat out lies because they themselves are dishonest and unwilling to own up to their own words.
My first impression of this review angered me because it is so easy for someone to take advantage of the system with no worry about legal reprise or action. So in our defense I would like to clarify a few of the statements made in this review.
First off my employees are not lazy! I believe we have some of the best technicians here in Arizona. They are the backbone of our business. They are our first line of representation with our customers!
In the last thirty years of Designing, Installing and Implementing structured cabling networks we have never missed a scheduled cut-over or system online as requested or quoted for any customer we have served.
Any of our customers will vouch for the professionalism of our staff and the technicians who represent us in the field.
Our level of expertise and knowledge of all structured cabling and fiber optic cabling systems is unmatched by all but a few contractors here in Arizona. We have two Bicsi Registered Communications Distribution Designers (RCDD’s) on staff (Not Contracted) to provide design support and the proper expertise to provide the best solutions for our customers. All of our project managers have ten to fifteen years of experience and half of them have over twenty years of REAL experience! Even our basic techs have a minimum of five years experience. All of them carry various certifications with many if not all of the premiere cabling systems on the market today.
Casa Tech Systems like all legitimate businesses prescreens and drug tests all of its perspective employees and does frequent spot checking within the organization.
Casa Tech Systems has been in business for over ten years and we have never had a complaint filed against us with the Registrar of Contractors! Our ROC number is 160919 and you can verify it on their web site!! (You have to go on the record to do this not just slander someone!)
Casa Tech Systems has a perfect safety record and this can be verified with Arizona Workman’s Compensation. We pride ourselves with employee and customer safety. We hold monthly safety meetings at our office and weekly safety meeting on our job sites. No customer of Casa Tech Systems has ever been injured on any project we have ever done due to negligence on our part.
As required by law we carry full liability insurance and we are bonded. You are more than welcome to contact our Insurance Carrier Lovette & Touche for further information!
Last but not least is the fact that we are not a Telecom company nor have we ever been a Telecom company. We do not sell any type of telephone systems or network hardware! We are a Licensed, Bonded, Electrical contractor who specializes in Low Voltage cabling systems and Fiber Optics.
I’m sure the individual who wrote this was very upset for being terminated! It’s possible they were one of the individuals who failed their drug test or lacked the proper experience to deliver the quality we expect from all of our employees.
Tim Heisler, VP/GM at Casa Tech Systems, LLC
Avoid at all costs – Very lazy, very shady. Take longer then quoted. Sell used parts as new. Over charge customers, and under pay employees. Non- professional. Techs not very knowledgeable of phone systems, or fiber optics. At times they can be down right dangerous. Probably, due to all of the dope smoking, not only by some techs, but also management. Again, they should be considered VERY DANGEROUS!!!! at times. It would be a good idea to keep looking for a company that drug-screens their employees, and management. Nobody wants an insurance liability as this one. Keep looking. There are much safer, and more professional telecom companies out there.
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