Phoenix >Aerus Electrolux
Correction on the previous statement. I was working there and asked to write that review. The previous comments are correct. Good product. Bad, bad franchise owners. Shop online, but do not shop local.
Having grown up with Electrolux vacuums, I was ecstatic to learn that a position was available in the local Phoenix office. Office staff with Electrolux, as well as salesmen, rarely change as this is a wonderful company to work for. I was surprised to learn that these negative comments were listed here on Citysearch, and felt the need to share my experience. Prior to starting with this company two weeks ago, I was once a customer. I purchased bags from them 2 and a half years ago, (12 of them and I still have bags left that's how efficient and economical they are) and the rudeness mentioned below is not what I experienced at all. The staff was very helpful, and even looked over my vacuum while I was in the store. They checked the motor to make sure it was working great, and also checked my suction to make sure that my vacuum was doing the job I bought it for-cleaning. They did this at no charge to me, and also told me how much it would cost. I felt no pressure from them to purchase anything new, (though that was and still is an option). Now, as an employee, I find the staff to still be helpful, friendly, and really knowledgeable, not just about Electrolux but every vacuum on the market. I would not hesitate to allow them to fix any vacuum of mine, nor would I use a different repair shop that would use knock off parts or products that could possibly damage the warranty that I have (20 year parts, labor warranty on this year's model the Guardian Ultra. 20 years!!) My vacuum is older than me and sucks better than any Hoover, Dyson, Kirby, or Oreck any day of the week, and with expert technicians to service my machine, I am confident that this product will last another 36 years, and that Arizona Vacuum Express-Aerus Eletrolux will still be leading the industry not only in products but service as well. Don't just take my word for it, come in and find out for yourself. We are open 9-5:30 Monday through Friday, and we offer free pickup and delivery on all makes and models. You'll be glad you did!
Horrible Service. Rude Employees.. AWFUL. AWFUL. AWFUL. BEWARE. I've owned an Electrolux since 2003. I've called on this company MANY times for parts and service, yet they never return phone calls. When I do speak to someone, they are typically arrogant and rude. I recently needed a repair. I took it to their Chandler location where they botched the estimate and failed miserably on the timeframe they promised it would take to have my vacuum ready. I was charged $200 and they act as though they're doing me a favor by allowing them to work on my vacuum. When I expressed my disappointment in their level of customer service, I was told by their repair guy that he doesn't need to hear it. (Yet he gladly took my $200.) I was shocked. He was rude, abrasive, and not friendly in the least. I have never been treated so rudely by any other business. Ever. This company doesn't care about their customers. I ended up speaking to their General Manager about this and was promised a phone call by the owner. To date, I'm still waiting for that call. I will NEVER do business with this organization ever again. I would STRONGLY encourage anyone and everyone to take their business elsewhere. In my personal experience with this company, they are NOT DESERVING of your hard earned dollars.
Do not use service. I set up a time for pick up but no one ever showed. I called later in the week and they said they were sorry no one showed and would have someone call me back to reschedule. No one ever did. I called again, but no one has ever picked up my cleaner! Never use this company.
Address has changed.
4494 W Peoria Ave Suite 114
Glendale Az 85302
After 20 years in service on Glendale address Aerus Electrolux has now relocated to the new Peoria ave address. Telephone remains the same.
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