Phoenix >Aunt Chilada's
7330 North Dreamy Draw Drive, Phoenix, AZ | Directions 8502033.545330 -112.043170
Aunt Chilada's Lifestyle.
Aunt Chilada's has been a house hold name for me since growing up on the mountain next to it and it's been a while since I have been there, until recently. We just started going there regularly. The staff is friendly and helps make the experience every time. If fact I think that most of them were there when I was a kid.
You can get a burrito or a taco anywhere so we tried one of their house specials...as a matter of fact we try something new every time and we are always happy with the result. The house specials are unique and the ambiance can't be beat. The first night we went there a few weeks ago we were fat and happy and on our way out and ran into the regular Tuesday Bocce Ball tournament. It was starting, and we had some time, so we decided to stick around and play. We ended up winning a one night stay in Rocky Point that night. Needless to say we go back now about once a week, if not for Tuesday Bocce, we try to hit the Friday happy hour and the live band. After the first couple of times we started recognizing faces and by week three or four everyone knew our names and welcomed us into the so called Aunt Chiladas Lifestyle. If you are looking for a great Margarita or some awesome food, or just a place to hang out, I would highly recommend AC's (as we call it) to anyone for a Phoenix mexican experience.
All u nay-sayers need to try this place again-I LOVED IT. I have NO CLUE why these other reviews are bad...I have been to the "other Aunt's" on Baseline and have had TERRIBLE FOOD AND SERVICE. Call me a glutten for punishment, but I wanted to see if there was a diiference between the two so...I made reservations. I was pleasantly suprised at how un-similar the 2 really are. We were promptly greeted and seated by a very friendly and cute hostess. OMFG The chips & salsa were so warm and fresh (they have amazing flour chips) I almost filled up on them alone. The menu was very reasonably priced for the portion sizes. Talk about a big o plate of yummy. I ordered the Chipotle cream chicken w/ a side of sliced avocados. The plate was served w/ a dish of sliced chicken breast, drownding in a sea of delicious chipotle cream sauce served w/ rice and beans. It had a lil spice to it but not too much. My bf ordered the Jalapeno Steak Fajitas, juicey sliced steak sauteed w/ fresh spicey jalapenos, which also came w/ sliced avocado, rice-beans, and corn tortillas. Talk about amazing. We ordered the "Millionaire Margarita" which was a little splurgey but hey- go big or go home. It came in a really cool glass that we got to take home w/ us. Our server Luby was so sweet and very attentive. VERY DIFFERENT from the Baseline aunts. When I told my server that I had bad service at the other one, she told me that the two were in no way other than name affiliated. She said that a family owned the squaw peak location, and ran it themselves... Go figure. I will NEVER go to the other one again. No reason to. LOVE THIS PLACE-It's worth the xtra drive time.
Servers, staff & management EXTREMELY RUDE! Servers have unrestrained hair (found hair in my food). Restrooms were filthy (garbage was falling out of trash cans)
FYI (Aunt Chilada's owners) --- This is WHY, as the saying goes, "THE CUSTOMER IS ALWAYS RIGHT". Now if you could only teach that to your staff.
Worst Dining Experience I've Ever Had.
I don't even know where to begin. I planned my 30th Birthday/Going Away party at Aunt Chilada's at Squaw Peak. It was a complete disaster and I ended up personally apologizing to my 50+ guests for they way they were treated.
* I ordered 5 appetizer platters for a buffet. They brought out three platters of what looked like soupy slop. It was not the correct items I ordered. When I brought it to their attention, they brought out two more platters of slop, but I still never received the food I ordered. They brought a manager out who told me "you didn't pay enough for this party to be complaining".
* The manager then announced to my guests that she did not charge me for table linens, balloons or the chips & salsa. She told them I should have paid $2000 and that I had only paid (she gave them exact dollar amount) and that I needed to be happy with what I got.
* They only provided one server for my party (and I will admit she was the only good thing about that place), but it took 30-45 minutes just to get DRINKS.
* One of my guests waited 45 minutes for soup & salad. She asked for the manager who called her a liar to her face and became very argumentative with my guest.
* One of my guests asked for the manager as we were leaving and she literally walked out and screamed "what the F--- do you want now? I have guests in town from Australia and you are embarrassing me!" This was said in front of dozens of other guests who were obviously offended.
I will never recommend this place to anyone. I would have given the rating a ZERO if it was an option
Best Hang Out EVER!. Ok just so people know there is TWO Aunt Chilada's...this one at Squaw Peak, and the one at South Mountain. This one is the original. The one at South Mountain is the one that has bad food and service. I think that some of these reviews are probably about the one at South Mtn. The original AC's is amazing. And if you say that it doenst have authentic Mexican food then you are obviously unaware of what that is. I mean any Mexican food that you get north of the border is not going to be AUTHENTIC...we're in the US not Mexico people. As far as service goes AC's is a hoppin' place with a great vibe and sometimes you have to wait a little while. If your looking for fast food go to Taco Bell or a Bertos. If you're looking for a great place to hang out and have some good food & drinks then this is your place. I personally am driving 850 miles from Denver to come have some good Mexican food. And just b/c you came to AC's on a busy night or on a night where you're server had had a bad day doesnt mean that you should come on here and dis the place. It has a lot of history...1st liquor license in AZ after prohibition, used to be the famous Peak, was built in 1912 (same year AZ was made a state), was added on to by fire fighters. Has one of the largest Cinco de Mayo celebrations in the nation. And the regulars are amazing. There is a whole energy to Aunt Chilada's that is undescribable. All I can say for the people who had a bad expirence is either A) you should give it a sacond try or B) your standards are way too high.
Great tips for poor service. We were "greeted" by a very unpleasant waitress. One member of our party was on an expense account and requested a separate check. She refused to do anything to help him out. The service was poor at best. We ordered a pitcher of margarita, no salt. She came back with salted glasses filled with the drink. She told us that she knew we did not want salt, but the bartender put salt and filled the glasses. She made it very clear that she did not want to mix a new pitcher to fix the mistake. The most insulting part was that since we were a party of 6, the tip was added to our bill, 20%. No wonder the service was so poor, she was getting 20% regardless of the quality of the service. On a more positive note, the food was good (not great, but good).
Staff & Owner ruined Large Party @ Happy Hour. I was the unlucky person that spoke to a "new" employee on the phone who did not specify policies for reserving patio tables for happy hour. I was humiliated when my guests showed up; they'd given away my tables because "someone" changed the reservation to one-half hour earlier (certainly not me!). They claimed they'd waited for us for 45-minutes but no one showed up. That happens when you seat some of the party in the dining room rather than outside! No one offered any apologies nor any alternate options for seating. In fact, the owner told us "grab a table where you can" and did absolutely nothing to help make up for their major shortcomings. I was told, though, that "a regular would understand". If you're not a regular at happy hour, prepare to be treated like a second-class guest at this place. Everyone, new employess and especially the owner need a comprehensive class on guest service - maybe the Pointe can help them. In the meantime, I'll plan parties elsewhere.
A destination for margarita lovers and happy hour fans..
Aunt Chilada's, located at the Pointe Resort, attracts mostly locals who know where to find the Valley's hot spots. The restaurant and patio are decked out in traditional Mexican decor, and inside someone's always making a fresh batch of tortillas. There are two bars: one is inside with occasional live entertainment; and the other is on a large patio where they serve up plenty of Mexican beer and margaritas. Margaritas come in a variety of flavors, including prickly pear, pineapple and melon.
Gringo chow!. As the title of this review suggests, if you are looking for genuine Mexican food, turn around, get back in your car, and travel about a half-mile south into the town of Guadalupe. If you are afraid of that sort of adventure, then this is the place for you. The food is mediocre with a capital O. This could be a thousand other restaurants in the countryfaux-Mex smothered in canned enchilada sauce, with a hefty helping of Longhorn cheese and beans that have about as much flavor as the water theyre packed in. Mmmmmm mmmmm.. . BAD!
A group of us went in on a Sunday afternoon. We asked to sit on the patio and were told we could not due to the weather, (it was 80 degrees and wonderful). However, other groups were sitting there. We were then told that if our server decided to serve us we could sit there. He did not. The food was awful. It was worse than Taco Bell, and it was over priced. The only saving grace was the bartender. He waited on us because our server skipped out.
Why anyone would go and subject themselves to this type of treatment is beyond me.
Save yourself time and money and drive on by!
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