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5151 East Guadalupe Road, Phoenix, AZ | Map it
85044 33.364019 -111.970151(866) 239-8884 | View Website
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Not A Good Place to Live.
Everyhting looked nice when I moved into Pinnacle at South Mountain. The first thing I noticed that that you can hear everything that goes
on in the neighbors units. Water running, TV's, toilets flushing, people walking across the floor upstairs.
Additionaly, My refridgerator has gone out 3 times in the past couple months, The toilets plugged up repeatedly, never fixed, AC problems, water heater has gone out three times in less than a month. water leakage into my apartment, just to name a few. It takes Maintanance several days to fix things, and often times repeat calls. They dont keep their pool clean, and its become obvious lately that the common areas arent cleaned very often.
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DONT LIVE HERE!! ITS AWFUL!!!. The office staff told my neighbors that put in a noise complaint ( I made a noise complaint because there kids jump every day and it was knocking things off my walls and shaking my unit) it followed with my tires being slashed and getting rotten pottery soil thrown on my unit causing bugs. "Robin" the manager so rudely said said " it is normal apartment noise, there is nothing I can do about it, anything else?" and "if you have problems with each other you need to take each other to court" What is the point of a manger???! They act nice at signing, once your locked in, your screwed! Please read all of these reviews before your in my position. maintence never comes, management is heartless, rude and uneducated!! These units look nice but just so happen to fall apart once you move in. Being close to the wet golf course and all the ponds there and lot of roaches and over sized crickets and grasshoppers. The ceilings are like paper, you here everything. Please dont move here. I have pictures, video and sound recordings of all these issues. If you would like them, just ask! View Less … View More
pinnacle at south mountain.
As a recent former resident of pinnacle at south mountain(leaving only because my lease was up and I had found better living arrangements)I
would like to take the time to relay my experience of 2yrs with them.
On a whole my experience was quite frustrating and disappointing. They claim to be resident friendly and timely however at one point i waited 3 days for someone to come out and look at my garbage disposal! This caused quite an inconvenience for me considering that I couldn't even use my own sink until it was fixed. This along with many other inconveniences which include rude and incompetent staff only add to my frustration. After being out of there for about a month I find myself for yet another time working with this community. This time they have fraudulently billed me for items such as carpet , and paint something they legally must repair and or replace for each new tenant. I am single adult professional with no children and a very clean person. I find billing me for paint and replacing 10 year old carpet (with many many others residing there throughout the years) absolutely unacceptable. My advise to those thinking about residing there in the future or those who already reside there is to absolutely do a walk through and take pictures with a staff person both at the time of moving in and moving out!!!! Or be real wise and DON'T LIVE THERE!!!!!
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