Poor customer service.
I went there one day to get my haircut, as soon as I walked in I was waiting for 3 minutes. There was about 3 hairstylist there, but no greeting. Then finally the receptionist returned and greeted me, she then asked what I needed and pointed to a hairstylist who would be cutting my hair. The hairstylist who was sitting right by the counter doing nothing. I walked out and will never return.