Phoenix >Bell Honda
Everyone at the service department is always so excellent to me, I always bring all of my oil changes and warranty fixes to the Honda Dealership. Josh, Joshua, George, and everyone else are always very helpful. This was my first time working with Joshua, and he was wonderufl to work with. I like people that are real and on point. He was both. This particular visit was the most excellent in 4 years of coming to Bell Honda. I was given a rental car which made the process much smoother and easier for me instead of bringing the car in twice. I love love love my warranty, and will always purchase a warranty when I buy a vehicle because it makes me feel like a VIP when I check out and everything is free! Car was washed up nice, looked brand new! Now if you guys could just throw in a quick vacumme job that would be SUPERIOR service! Also had a mirror painted and it looks so incredibly good, I have to thow a kudos out to the body shop as well. It looks excellent and matches the vehicle perfect. I cant quite get the electric mirror to work properly though, so I either need to play with it some more or bring it back in for adjustment to the cables.
George Haslerig always treats me so well. When my repair estimate came in far greater than what I expected, he broke the news to me gently and spent considerable time explaining what was going wrong to cause the error code that showed. He also took time in helping me understand what was needed to complete the repairs. He arranged for the shuttle to drive me home and pick me up when the work was done. I really appreciate his professionalism and his kind demeanor. He is a great representative of Bell Honda.
I drive an extra 25 miles each way, just to go to Bell Honda as I have been so happy with the service reps. I'm an older woman and don't ever feel they are taking advantage of me because of my age. I can't say that about some of the service centers I have gone to! I really appreciate it that they also wash my truck every time, it is over 5 years old and still looks great. I do take it on dirt roads in the White Mountains, so it really does get the use of a 4x4 truck.My agent was super..Jeff.. Love My Truck!!!...........Ann Howard
BRIAN WAS VERY FRIENDLY, HELPFUL AND EFFICIENT. MY CAR WAS TAKEN RIGHT IN AND THE WAIT TIME WASN'T BAD AT ALL.
Brian the mechanic who performed the work was great. Jeff the service advisor was great as well. Thank you very much and look forward to the next scheduled maintenance.
The service department is really an asset to Honda's organization, specifically the service advisor I work with I just forgot the full name but I call him Joshua. He has helped me a great deal.
I was met by a Service Technician and he explained what was to be done and approximately how long the service would take. When my CRV was ready, he again explained was was done. The whole experience was very professional. Thank You
Travis and Debbie are exceptional professionals at your Bell Honda service location. Travis advised us as to what needed to be done in reference to our flat tire and the approximate time wait. Debbie kept us apprised of our car's status throughout the time we were waiting in the customer service area. We are very happy with the service and we will continue to bring our Civic to Bell Honda for service when required. Thank you!!
After buying a used 2004 CRV from private party we needed additional keys. After Bell's review they saw a aftermarket ignition had been installed with no way to get the code to cut the keys. Solution was $1000 for new ignition, keys, and coordinating compatible door locks. Reasonable for all they'd have to do. Shuttle took me home and 1 hr later I got a call that they decided they had to make this work for me at lower cost. The staff and technicians worked making a dummy key until they got the important key points to laser new keys to match. Done and out the door $225 plus $14 for the CRV Owners Manual I requested. Staff was very kind, understanding, explained things clearly, and were open to as many questions as I had. I left with 3 keys. I recommend them for any problems / service / assistance. They are very customer centered which is nice to see.
Bobby K. is so helpful, and explains what will be done with the visit. He was very helpful with info about the waiting room.
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