Phoenix >Bell Honda
I had excellent service yesterday. Thank you very much for employing people who are service-minded and competent at what they do.
I have always had excellent service at Bell Honda. Steve, was very helpful in pin-pointing what my vehicle needed and I will only use Bell Honda for all of my auto needs.
absoluty excellent in all aspects, a pleasure to do business with you folks.
Prompt response upon arrival, Prompt &. The salesperson called to make sure everything was ok and the manager also called to see if I needed any help and if everything was ok.
Vehicle was in for first maintenance checkup. My overall experience was extremely excellent. Jorge, really went the extra mile in making me feel comfortable the whole time I was at Bell Honda getting my car serviced. Overall it was a 5 star service. Thank you.
I thank Bill for calling us to give us the incentive to come in to check if purchasing a new Pilot was a possibility. I was quite reluctant but he was able to answer my concerns so he was the reason for us checking out the possibility. John Paul met us at the door in a very friendly manner and said that Bill had to leave and that he would help us out. He ended up being our salesperson and did a super job as did the accountant. They worked very hard to meet our needs. John Paul also did a great job of introducting the new pilot to us. Chris, in finance, knows his material very well. He also knew how to present it so we could understand it. My husband said "he could sell ice to the Eskimos." This is the third pilot we have purchased at Bell Honda. We have really appreciated their friendliness and service.
Kevin did an awesome job working with me with my purchase of a new Honda Civic. He was friendly, knowledgeable, not pushy, and easy to work with. I love my new car. Thank you Kevin Covington. I will recommend you and Bell Road Honda to my friends and family.
I wasnt really in the market for a vheicle,but when Ray from bell honda called me one day telling me about how american honda had started a new program where he could actually lower my interest rate and monthly payment by getting me into a newer car i just had to see if it was possible.So I went down a few days later and sure enough he helped me find a car that had all my needs and wants,and my interest rate went from being 18% to 6%.I was amazed that the program worked and Ray was an absolute delight to work with he applied no pressure to by just a very good consultation on why it was logical to get into a new car.I now even have a whole new outlook on car salesman,and will more then likely continue to do business with him in the future.
BLATANTLY MISLEADING, RUDE, FALSE
ADVERTISING. After receiving a flyer in the mail that I had won one of four prizes, my husband and I stopped into Bell Honda (where we had purchased a certified used Honda two years prior) to claim the prize promised in writing. The flyer said that attending a sales presentation was not required to receive the prize, and that one only had to present the flyer before 9 pm. We were entered into the computer for the promotion at 8 pm and told that we would learn what we had won and be able to try to win other prizes in "a little while."
Amicably, we allowed a sales representative to talk with us and show us a Ridgeline, eventually agreeing to a test drive. We were open to the idea of refinancing our vehicle or purchasing another vehicle should it meet our needs and allow us to lower our outrageous monthly payment. We let the sales representative know this from go.
To make a long story short, at 10:30 pm we were told that they didn't have a car on the lot they could offer to us with our credit and stipulations (Note: our credit hasn't changed since purchasing a vehicle from this dealership two years prior, when we were told to "come on back in in 6 months to get a better interest rate." More lies - we should have learned our lesson then.) I was OK with this - I understand that although they advertise differently, it isn't always possible to get the customer the price and interest rate they want. But then I was told that in order to receive the prize I had won (according to the flyer), we would have to return tomorrow. And although I had successfully completed my end of the deal (registering before nine, bringing in the flyer and ID, even taking a test drive with the promise of throwing beanbags for a chance to win more prizes) Honda sent me out the door empty handed.
I received several phone calls during the days following this incident and assumed it was Honda trying to remedy the situation. Surely the way I was treated was an oversight and something they would be ashamed of, not to mention that I was an existing customer who had already given much more money and time to their business than any prize offered on that flyer would have been worth...
Duped again! When I returned the call, instead of an apology, the sales manager, Brandon, asked why I hadn't bought a car from them on Saturday. I couldn't believe it! When I told him what had happened, infuriated that they would dare call me to waste more of my time when 1) they had misled me and wasted my Saturday evening with lies and false advertising, and 2) I was sent away told they couldn't sell me a single car on the lot, he then blamed me for the situation and said, "well, you could have come back on Sunday to get the prize!"
So apparently, this is the way Bell Honda treats their existing clients - misleading them both verbally and through the use of false advertising, then being rude and accusatory, just to let us know how important our time, hard earned money, and business is to them. My husband and I regret purchasing from Bell Honda and hope others will head our warning and avoid a similarly DISGUSTING EXPERIENCE.
They worked with me to get me in the vehicle I could afford and what I wanted. They found ways to put me in the vehicle I wanted. They were friendly and nice and understood what I wanted and helped me achieve it. There finance office was excellent and even got me from 22% to 14%. I would send anyone I know to Bell Honda. Jason my sales rep was friendly and worked diligently to meet my demands even if it took all day. Thanks Bell Honda
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