06/09/09

SPSI - Outstanding customer service

by CJAnderson

I started coming to these specialists almost 15 years ago, back in the old Win 95 days. The outstanding customer support provided was THE driving decision for my Toshiba purchase choice every time it came to upgrading my laptop.

I made a huge mistake in purchasing a Fujitsu and extended warranty from Fry’s Electronics. That was a bad experience. I decided to return to the ole’ faithful workhorse Toshiba, purchased a Qosmio from Frys & extended warrently.

Space allowed does not allow me to tell you the whole story ,( I am not allowed to give you my email for details of how hard Fry’s worked to NOT support their warranties).

When I had trouble last fall I came running to SPSI after Fry’s turned their back on their warranty once again & again 8 months later. Finding customer service you can take to the back over years is rare.

SPSI are Heroes who have come to my rescue professionally, efficiently & always in time to get me back out the door for urgent meetings or national trainings.

• Pros: Years of validated trust! Excellent value for work.
• Cons: Only one location - Central Phoenix