Phoenix >Winter Sports > Ski Pro
The selection of ski and snowboard gear is huge and the sales people were very helpfull.
Terrible Customer Service - Shop Elsewhere!. I surprised my girlfriend and bought her a snowboard. Sadly she wasn't interested to learn. I brought the unused board back with a receipt and they denied me a refund because it was 2 days past the return window. My girlfriend was on a business trip for 2 weeks and I didn't think it'd be a problem since it was unused. I explained all of this yet they refused to refund the board. The manager was all nervous and I can tell he didn't know how to handle this situation. They were not being helpful at all. I normally purchase my equipment and gear there but I think I will take my business elsewhere and also let all of my snowboarding buddies know of the terrible customer service. I was speaking to other customers waiting in line and they were in agreement with me. They felt and understood my frustration. I think their business will hurt more now... DISSATISFIED CUSTOMER!
bad online shopping experience. Their online shopping system is busted... displays products they don't have in stock. Be careful buying from them online.
Editorial Review by Jim Cherry. The Valley's largest ski shop rents and sells clothing and equipment for winter sports at three convenient locations year-round.
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