We feel cheated if time doesn't allow us to dine at Hillstone whenever we are in Phoenix. Their personal attention always makes us feel welcome, especially at the bar, and the food has been consistently excellent.
Couldn't order from the right side of the menu!!. On a special occasion, my friend and I expected to eat dinner at the outside seating area. We sat there had a couple of Mojitos which were not good, and then tried to order dinner. The server said we could only order from the left side of the menu. I was wanting the grilled chicken salad but nope, it was on the right side of the menu which was the wrong side according to my taste preferences. So instead of being able to order a nice dinner, I had tortilla soup which was too spicy for both of us and coleslaw~Yech...what a dinner. I had been thinking about my favorite grilled chicken salad most of the day but no I was sitting at a seat where I was not allowed to order it. We then had a dessert. What an odd and not fulfilling dining experience.
Fabulous courses and Service.
One of the best places; Every plate, the consistency is impeccable - perfect for those last minute craves or romantic date night.
I will always come back - the only this I have to worry about is which plate do i want more...steak - fish - or chicken??!!
It doen't get any better. My wife and I rec'd a Gift Certificate for our wedding back in Feb. we used it last night 11/13/2010. It was the best dining experience we have ever had in Phoenix. Great People who took the best care, and I mean everyone at Houston's. Caatlyn took our name to seat us, but we chose to sit at the bar, Jill the bar tender didn't miss a beat nor did anyone. I had Prime Rib and my Wife had the Filet, both cook to perfection, flavor was to die for. My wife had a Salad, it was the best I've ever had, yes it was a Salad, try it, you'll feel the same.. Greatest place to dine..
Great dining experience. Last night we ate at Houstons before going to the movies. Every staff person in the restaurant was friendly, helpful and extremely polite and appropriate. They were happy and prompt to comply with any request we made. The food was delicious - best French Dip I have had - beef was outstanding and the fries were perfect.
Best Roast Chicken. I love the roast chicken...my dream is to make some as delicious as they do!
Best Ribs in town. The Service is top notch. The atmoshere is nice and dark, comfortable. The food is outstanding. If you love baby back ribs, Houstons has the best - get extra BBQ and the shoe string fries. They also have the best desert I have ever had, it's only on the menu in the winter months.... Apple Walnut Cobbler - it's to die for.
great place for lunch. good food...we do lunch here sometimes. good service. nice job!
Delicious!!!!. Best food, best service ever! Every time we go to Houston's, we are met with extremely friendly and professional staff. They definitely pride themselves on how their waitstaff looks and acts. The food is fabulous, and they have such a great variety. We always take our out of town friends here. Keep up the good work!
Decline in Service, Noisy.
Houston’s Hilton Plaza August 17, 2009
147 S. Beverly Drive
Beverly Hills, CA 90212
Making allowances for the city, Phoenix, and the possibility that natives of the city simply don’t have a skill-set conquerable to that you’d expect to find at Mc Donald’s almost anywhere else, I would , nonetheless, expect that Houstons’ , the organization, would put in place a management team that possesses some minimal knowledge with respect to taking an order, placing it on the table and following up to make certain that the eventual meal meets with a customer’s approval.
Today, merely one example, around 3”30 P.M., I lunched at Houstons. The restaurant is located in Scottsdale, AZ. Near Lincoln Av. & Scottsdale Rd. Lucas was my “waiter.” The dining experience was not rewarding.; that is, it was not rewarding in a positive way.
Openin gambit with waiter: “Good afternoon, please bring water and ice tea.
Tea arrives: no water. “Please may I have a glass of water.” I ask again.
The water arrived but, during the interim, I discover spots on the silverware. It’s not infrequent that I visit Houstons Scottsdale, and also not infrequent that I pick up a knife or fork with spots; and of course, that means dirty water may have been allowed to dry on eating utensils.
“Please, Luke, exchange the silverware.” I ask. Two pieces are delivered in staggered sequence.
“Thank you. Yes, I’ll take horseradish with my prime rib.. Also, for the baked potato: please put butter, etc. on the side.”
The meal arrives without horseradish, and the condiments were served in an integrated form; that is, they were packed layered, all together in a single container. During that entire period, I did not see, from the table where I was sitting, one manager--thus leading me to believe that this is a management deficiency and poor Luke is a hapless employee doing his best without the benefit of supervision.
In Phoenix, during August, it was one hundred two degrees outdoors. Before leaving, I would have appreciated a re-fill, a second glass of water. Refills were offered-- when I was walking out the door.
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