Shopping >Floral Fantasy
This a great place to stop for fresh flowers, and the flowers are always fresh and beautiful. but they also have many more items here that would make great gifts. they also have a nice selection of wrapping paper and accessories. the staff here is always friendly and eager to help. the location is convenient with easy parking too.
This flower shop was chosen by Teleflora for my Valentines order - WHAT A HUGE MISTAKE! I was arriving at my office with the flowers were being taken by my security. She said she felt bad as this was the MOST awful arranagement she had ever seen & I asked who for - guess what, they were mine! Was short bouquet, wilted, 1/2 dead leaves w/ 3 wilted white 1/2 open buds & nothing but filler carnations, weeds, etc. I caught the driver & stated flowers were not acceptable. She said she would call florist and then the florist claimed that if I didn't like them, I would need to call Teleflora to complain. The driver left but not before I saw all the flowers in her back seat area - they were all wilting & 1/2 dead. So I called teleflora & order was supposedto be a premium boquet w/ stargazer lillies & white rose - DEFINITELY not what they brought. Teleflora said call shop to see if could be resolved. I called shop - got some rude woman on the phone - when I explained problem & asked for flowers to be redone & I even asked if they could look at the teleflora website to make my bouquet correctly. Woman on the phone stated the manager/owner was swamped and didn't have time to deal with me. And that if I didn't like what I received, I should go back to teleflora - I told her I already had & it was NOT a premuim bouquet. I told her I want the flowers I was supposed to get - then she got NASTY - screaming at me about how it was valentine's day & didn't I know this was the busiest day for flowers of the year. And basically told me to bugger off! I have NEVER been treated SO poorly by any flower shop ever. I have 8 wedding this year & I am going to make sure that all 8 of my friends CANCEL their arrangements via Floral Fantasy. If they don't care about 1 customer, they sure as hell don't care about anyone else!
ABSOLUTE WORST FLORIST IN PHOENIX!!! I ordered flowers online, a day in advance, because I work for the government overseas and I couldn't come in and buy some flowers myself. However, they NEVER called or emailed to tell me that they would not be able to fill my order. Luckily, I called them myself, to make sure that my order was delivered, and I found out at 4:30 in the afternoon that they weren't going to fulfill my order. I asked why they hadn't contacted me earlier in the day to tell me that I had to make other arrangements and the RUDE staff simply said she didn't take the order and there was nothing she could do. I asked why they couldn't make my arrangement and she said they didn't have time to deliver it. Then I asked if there was anything they could do because they are literally 10 minutes from my house, and then she said they were out of roses. Then the staff said she was "willing to cancel" the order. I asked again if she knew of anything else I could do, as it was already late afternoon, and she said again there was nothing that she could do and then simply hung up the phone. Needless to say this is the WORST business and you should NEVER buy flowers from this establishment! There are plenty of other great florists in Phoenix... buy from them... DON'T BUY FROM FLORAL FANTASY!!!
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