Penny Pincher Auto Parts

MIKE THE OWNER DOES NOT SUBMIT CLAIMS AGAINST HIS STORE. Customer of mine had her old mechanic install a remanufactured starter that he bought from this store. THE QUALITY OF THESE PARTS AT HIS LOW PRICE IS THE CHEAPEST JUNK YOU CAN FIND IN THIS COUNTRY. MY COMPLAINT IS NOT THE FIRST; RUMORS ARE UP AND DOWN THE STREET WHERE THIS BUSINESS IS LOCATED THAT HIS PARTS ARE JUNK. Three months later it internally caught fire and burned up the battery cable and the oxygen sensor wiring. I filed a labor complaint in writing with a one page statement to the owner personally and he filled out the paperwork and never submitted it for my refund of $250.00 to$300.00. I sent a copy of the statement certified letter also asking for the contact information to the facility where he buys his parts from so i can discuss the fire inside the starter. THIS COULD HAVE BEEN A SERIOUS ISSUE. I called him and talked about it and his reply was "I doubt it caught fire, starters dont usually do that". My reply was "Have you seen this starter yet?" His reply was "No", I said "dont say something when you have not seen the item yet"! He has declined to honor my request and will not turn in my warranty labor claim. I originally emailed the paperwork and 4 weeks later he calls me up and asks me for that paperwork, then denies he has it. I had been waiting for a reply from Mike wondering what was going on. Then during our exchange he says that i didnt get my statement to him in time and that he cant persue my claim now. I am a small business owner and have sat outside his store a couple times talking with customers who come there with many parts to be returned because they fail prematurely. LISTEN TO ME PEOPLE.......YOU ARE BUYING SOME OF THE CHEAPEST PARTS HE CAN GET HIS HANDS ON AND EVEN NEW CAR DEALERS LAUGH ABOUT HIS PARTS. MIKE IS IGNORING MY CLAIM.

THIS MAY BE A STORY FOR THE LOCAL TV MEDIA(ON YOUR SIDE) TO GET INVOLVED. THIS STATEMENT CAME FROM A PROFESSIONAL BUSINESS OWNER WHO IS NEW TO THE AREA AND LEARNING FAST WHAT STORES THE LOCAL SHOPS WILL NOT BUY PARTS FROM.…

parts & parts. for most people this place is great but if you want $100 steak for the price of hamburger then this is not the place for you the service is as good as any other place the differance is that ther is alot more customers being served and these are the people that need a place like this if they could afford to go to a mor expensive store I am sure they would I appreacite the people behind the counter they are doing the best they can anda as for me and my sons we always shop there first for any auto parts we need and we need a place like this Great JOB Pinny Pincher…

Good Price but the custumer service is horrible. I've used this place a couple of times and the parts are ok. What lacks is the customer service over the phone. When you call, its like the customer service rep just wants to get you of the phone and move to the next call. Very short answers and you get the impression that they are in a hurry. That made me go somewhere else this time. I hope it gets better because I would like to come back. Customer service is a BIG deal in my book and that would make the difference weather I shop at a place or not. Management should really consider this.…

Excellent !!!. I recently found this place, Thank God, the prices compared to checker, auto zone or napa were from half to over half of what I had been quoted from these three auto parts stores. The customer reps were friendly and very quick to find what I needed: radiator, radiator fan, cltuch master cylinder etc. Great system setup to serve the public, in and out in notime flat. Park on the west side of building.

Phone can be busy for long periods of time.…