Phoenix >Food & Dining > Pizzeria Bianco
Having immediately preceded my meal at this charming Heritage Square pizzeria with a tuna sandwich at its sister restaurant Pane Bianco, I could only finish half of my Wiseguy pizza (smoked mozzarella, local fennel sausage, wood-roasted onions), but that half was marvelous. I do wish the service had matched the pie, sadly it was indifferent and somewhat distracted.
Fabulous food, WATCH OUT for the hostess. She will turn on you like THAT.. We'd heard Pizzeria Bianco was voted Bon Appetit's best pizza and the country, had been featured on the Food Network, etc. We were very excited to dine here while in town for a convention. We knew there would be a long wait, but they have lovely tables outside to have wine and appetizers. Very nice atmosphere. The only issue was, as many have stated, the hostess. She started out very nice, we were nothing but nice and understanding to her, everything seemed fine. Our group arrived at about 6:45, we were told a 3 hour wait, which we were prepared for and planned on spending the wait at the bar. After checking in a few times upon HER request, we noticed that she had wrote down our seating for 10:45, not 9:45 which it should have been since we arrived at 6:45. We went to ask her why she had wrote us down for a 10:45 seating time, which would have made our wait 4 hours instead of the 3 we were quoted, because we arrived at 6:45. Again, we were still being very nice at this point, we just wanted to clarify our confusion. She then proceeded to FLIP OUT on us, telling us she was NOT going to argue with us, we arrived at 7:45, not 6:45 as we had claimed, and that she knows our group is outside getting drunk and we are hungry, and that we had been in there four times already bugging her. Remember, SHE mentioned that we needed to check in. We walked away ready to tell our group we were leaving because the woman was obviously an idiot who can't tell time. We had proof we arrived at 6:45, as our friend sent a text to a friend at 6:50 saying "Just arrived at Pizzeria Bianco, 3 hour wait". Well, we didn't have to show her the text to prove it, because a few seconds later she "suddenly" had some tables for us right away. My guess is she realized her mistake, but still never apologized for her rudeness. MY ADVICE FOR THOSE GOING TO PIZZERIA BIANCO: Have the waitress right your arrival time next to your name on the wait list. Once we were seated the food and service was great!
THE BEST PIZZA IN THE WORLD!!!. I LOVE this place!!! This is my favorite place to eat, period! Chris is a super hardworking guy, making masterpieces, that make my mouth very happy! I live in Chicago, where there are some fantastic places to eat, but Pizzeria Bianco is the best. I was skeptical at first, but I've been there three or four times, and it's always way better than my wildest imagination could possibly remember it being. The last time we were there, we arrived at 4:20 PM, and were lucky enough to get in as the first 45 people being seated, otherwise we would have had a two hour wait. We've waited two hours in each of our past visits, waiting seems to fly by, as you go next door to have wine & delish appetizers (goat cheese, stuffed olives, & the like), and everyone is so excited with anticipation. I, honestly, cannot believe anyone would not love this place and the best pizza, ever! And that's coming from a Chicagoan, we have good pizza in Chicago. The crust is light & airy, with a smoky flavor, never burnt. The margharita pizza, with fresh basil, is to die for. My favorite is the Rosa, with pestaccios on top, sooo good. Everytime I'm there I take extra time to thank Chris for his out of this world creation and to thank my server Dave for his extra special care & great service.
My husband and I with another couple went into Pizzeria Bianco around 9:30 on a Saturday night. All four of us were extremly excited to try the restaurant, we had heard about it on Oprah. My husband and friend were shocked at how rudely they were treated by the hostess. Basically asked them to leave and step away from the bar area. They asked if we could sit out on the patio, which was empty, and they said we couldn't sit out there either.
I called and spoke with Susan the "manager" and got treated even worse. I was blown away. I told her I didn't want anything free just wanted to let her know what was happening in her establishment when we went in. She continued to agrue with me and told me what I was saying was here say. I eventually hung up because I didn't call to argue with her. She called me back twice. The second time I answered and she told me I was calling to complain about her staff being rude, but I was the rude one. AND THE TOPPER.... she asked me if I was raised by wolves???? Repeated it again because I didn't comment, "did you hear me were you raised by wolves?" I couldn't even believe a manger of such a well known establishment treated me the way she did. So, they have a 5-6 hour wait she told me, does that mean they can be rude to anybody that walks in the door???? Since Oprah recommended this establishment, how would Dr.Phil diagnose Susan????
Rude Rude Rude!!!!!.
My husband and I enjoy going out to dinner and finding new exciting places to dine. After hearing so many wonderful things about Pizzeria Bianco, we decided to give it a try. Unfortunately, our excitement ended there. We have NEVER been treated with such disrespect. In fact, before we could even put our names in to get a reservation, we were rudely told to ?Move away from the bar, someone is sitting there!? (We were standing by two empty seats waiting for someone to help us put our names in for a reservation) This was said by an employee of the establishment. This employee continued her ill-mannered behavior throughout our short stay.
Customer service is important in any business, and although people may rave about Pizzeria Bianco?s so-so food, it is not worth the wait nor is it worth the appalling behavior of the staff. This includes the management, who seems to have complete disregard for how their staff treats others. I guess the staff must learn it from someone, right? I strongly suggest that someone gives these people some tips on customer service. There is a right and a wrong way to approach customers.
I have worked in customer service since I was 16 years old. Which means, the last fourteen years. I have also worked for one national chain of restaurants for five years. I was one of their corporate trainers and for three years I ran one of their classroom programs, in which I trained and tested all their new hires before they had actual hands-on training. I taught them all about customer service. So when I say I received poor customer service, you can be sure I know what I am talking about!
What goes around comes around, and if the staff continues to treat people this way, I do not see good things in the future for this overrated restaurant.
I have heard so much about your restaurant over the past few years, and was dying to try it on my next trip to Phoenix. (I visit family and friends in Scottsdale all the time.)
Upon arrival at the restaurant, the blonde woman who greeted us (term used extremely loosely) was so rude and had absolutely no idea how to talk to people. I just don't understand how a person can treat a total stranger with such disrespect. In our current economic situation of our country, we don't go out to dinner as much as we'd like. You know how many choices there are for food in this city, and we chose to visit Bianco's.
If I wasn't with my wife, I would have told this woman to go #@ck herself. There is no reason to treat customers like this when I am bringing my business and hard earned money to this restaurant. I spent over $95.00 on food and beverage, and it made me feel terrible that I was giving my money to such rude business owners. Like I mentioned before, the blonde woman (whom I later found out is the owner's wife) needs to take a class in common courtesy.
I'm not one to be rude to total strangers, but I'm from the school of respect. If you disrespect me, I'll call you out. This woman was horrible and embarrassed the restaurant she works for.
You should fire her immediately.
pizza good, but can get the same at cibos. I went expecting to get the best pizza in town. It was good however you could get the same type of pizza at Cibos in Phx for the same price but without the long wait. Basically, if you like pizza that is not pizza hut then you should visit. It you like good pizza with out the long wait then go to Cibos. Both were equally as good but Cibos has better service without the a 4 hour wait. Otherwise make a reservation for 5pm at Bianco then no wait.
Food Poisioning from Pizzeria Bianco.
My wife and daughter got food poisioning from Pizzeria Bianco! I am very upset as I contacted the owners and they bluntly told me I was a liar.
I waited 4 hours to get food poisioning from their undercooked sausage!!!!!!!!!
Do not waste your money, your time or risk your families health. Stay away from Pizzeria Bianco and it's nasty, ungreatful, prideful owners.
If you don't mind being herded around like cattle, visit Biancos. We showed up at 5:30 for pizza at what was supposed to be a great experience at the renouned Bianco's. Renouned...? NOT. More like infamous. We gave our name to the name-taker guarding the restaurant entrance. She suggested we catch a movie, shop, whatever, as it would be 2 1/2 - 3 hours to wait. But, we could call to see if there were any openings. We called as our movie was ending and hurried over to the restaurant on the receptionist's encouragement. Got there and there are empty tables, but we are told we must wait another 20 - 30 minutes. I left. .. Not without complaining. The receptionist will tell you that you can get a drink, walk around, go to a movie, but that is a lie. You must remain at the site, panting in over 100 degree heat, until you are given the nod to enter. Not worth it under any circumstances. I can get good food a lot of places. Service still counts to me. Besides that place is so tiny, it is is uncomfortable.
Great pizza very questionable service??. I have heard this was the best pizza in town. I believe it might be but I couldn't tell you. The wait was over three hours when I stopped in. It 's very small and very busy I manged to see some of the pizzas they looked amazing. But three hours was just too long of a wait. I can understand it's popular. I can't recollect how the service was but judging from many of the reviews I have read the customer service sounds horrible well, at least not many people had very nice things to say about the hostess. How can she be so snotty?? Get over yourself!!! And how can she still be employed? If that many people have had bad experiences with her than she must really be horrible. Things that make a good restaurant in my opinion are good food, and good customer service. I am willing to wait for a good experience but bad service? That can break any good restaurant!! I am no longer intrigued. Maybe they should start taking reservations and some internal cleaning?
Great pizza, but is it really worth it?. There's no question that the pizza hype is accurate. Fresh ingredients, herbs clipped right on the property, authentic wood fired oven, and the passion of the owner/cook. But to be completely honest, this experience isn't for the feint hearted. The waiting process is unreasonable unless you know the routine and use it to spend time with friends and drink wine for hours before eating. Also, there is some truth to the comments about the receptionist's attitude. I'm sure she's had to put up with a lot from unknowing customers, but that is pretty much self-imposed by the restaurant. They need to either change the process to put her in a better position, or they need to find someone with thick skin, patience, and super-human service orientation. Back to the food. As mentioned, the pizza is praise worthy, but the choices are limited, the wine selection at the restaurant is very limited (and the wine is warm), and not much else on the menu. I realize the point is to get your pizza and move out so they can get more customers in. There is only room for 44 customers at a time. My suggestion is to get your wine from the wine bar next door and bring it into the restaurant. They allow that and the selection, and temperature of the wine, is much better. My bottom line, yes the pizza and the experience is worth it, but know what you're getting into. If you want almost as good of pizza, much better wine selection, more consistent pleasant service, and ability to make reservations or get seated within a reasonable time, go to Gracie's.
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