Hyatt Regency Phoenix

Doesn't Recommend

bkingfield

Joined 6 years ago

On a good night, the place is mediocre. I've eaten here several times and go for the view only. The best thing to do is to go during the non-busy afternoon times and get appetizers or drinks after the dinner hour and enjoy the view.

If you go for dinner, the view is excellent. Most of the good reviews here say the view is great, but.... But...the awful service always starts when you get off the elevator. The last time I went, I made reservations, which were correctly taken, but as always, we had to wait between 15 and 20 minutes to be seated. Why? We showed up at the time we said we would, the place was not busy...they clearly were not waiting for tables to be cleared.

We had a waiter and a waiter assistant. The assistant worked much harder than the waiter (she had brought us water, bread and chatted with us a bit long before we had any idea who our server was). The service is always, always, without fail always s l o w. If you walk in thinking that because you are spendng $50 or more per person that you are entitled to service better than Denny's, be prepared to be sorely mistaken. Servers were pretty nice this last visit. More often, they range between unfriendly and surly.

The menu is one page and gives you about 6 things to choose from. Be sure and ask what those items are before you go, because odds are you won't see something you can't wait to have.

The food tasted okay, but was overpriced for what it was. I am not a fan of huge portions, but again, when you are paying fairly good money for a meal, you shouldn't leave hungry. Our first question after our food was served was.."where's the rest of it?" Literally, we thought more accompaniments would come, but the side dishes hide under the small portions of meat. The meals can be eaten efficiently...they are over in a few tasty bites.

The view again is great, but you can't help but feel you've been cheated after you pay the bill and leave.

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Contributor

Joined 10 years ago

Arizona's only revolving restaurant offers remarkable sunsets and twinkling city lights for a night-on-the-town dining experience.. In Short
On the 24th floor of the Hyatt Regency, patrons find themselves in the middle of a 360-degree view of the city and surrounding desert. Richly colored decor and dim lighting add to the sense of floating above the city. American cuisine gets some desert flair from native ingredients like prickly pear and sun chokes--there's even a tumbleweed salad. Sunday mornings offer champagne brunch.

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cfaegurl

Joined 6 years ago

This place is definitely not good for every time you want to out to eat. I think everyone should go at least once. I took my boyfriend because we wanted a special evening somewhere we don't go very often. The ambiance was relaxed and romantic. We had two different waitresses who waited on us all evening, so we got confused about who to leave the tip to. The service wasn't awful, but it definitely wasn't the greatest either. The food was tasty but way overpriced and the menu wasn't too extensive because they ran out of all their specials. This is definitely not the place to go if you're short on cash: for two people it cost me over a hundred dollars with the tip. All in all, it is a good place to go. The view is excellent and it's within walking distance of a lot of places and events. Just be prepared to pay too much and not get as much as you paid for in return.

Doesn't Recommend

almitra

Joined 7 years ago

Fabulous Views if you don't mind Poor Service. We had lived in Phoenix and dined at the Compass Room for many years especially when the Nutcracker was being performed. But the past few years we have opted to alter our Christmas tradition a bit to NOT include them. The service has become a joke, it is horrid! As others observed, we had to ask to be served additional water, even when water was my daughters only beverage. One waiter barely could communicate with us in English and his accent was so thick that what English he did speak, was difficult to understand. My food was delivered cold, the list went on and on. The service was so bad that when my husband wrote to the General Mgr about it, we were not only refunded the price of our meal, but our drinks as well, they felt so badly about it. Sadly this repeated itself the next time we attempted to go to the Compass Room :( So sad to see such a beautiful view wasted by a staff who could care less if you are served in an efficient manner, let alone one that will WOW you! Don't go. Or just go have drinks and watch the view.

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muranodiva

Joined 7 years ago

Great views. I go here all the time for special occassion dinners and as often as possible. The views are great and so is the service and the food. I have never ordered something I didn't like and if I did they would probably give me something else they are so nice. It's a great place to take someone if you're trying to make up for something or to make a good impression.

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halalouya

Joined 8 years ago

A different point of view. You are in for a rare experience in the Compass Room. Attention to detail is the norm. The choices of entrees are excellent. We also saw many children having dinner with their families, so, bring the family! We enjoyed an awesome meal, had a great view, and were able to enjoy the experience without being rushed. Make your reservations, and come on down !!

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joesixpack

Joined 8 years ago

Great Romantic Get-a Way. Plenty sporting and entertainment hapenings within a short walk. Regularly offers special deals for that romantic break. Probably the best complete New Years Eve Party package in the state.

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wizardofzid

Joined 8 years ago

Great Evening. Nice evening to view the sunset during the Monsoon season. Not very crowded, probably many more in the winter. Service was excellent, food good to great (I liked Different Pointe of View for top food in the Valley), prices reasonable. Not a place to get a quick meal, they properly take time to prepare the meal. Difficult to get to with construction on the Civic Center across the street. Do use the Valet parking, typical parking charge $7 for dinner plus tip.

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mattcuda71

Joined 8 years ago

Give it a try. The view is amazing and my wife was very impressed. The food was average, nothing you can't get anywhere else and pay less. A must try but wouldn't make it a habit or crave it.

Doesn't Recommend

1234

Joined 11 years ago

What a disaster!. I just want everyone to know that this is the worst place to eat in Phoenix. The service is very unprofessional and downright rude. The manager was heard making fun of us as we left. This place stinks. We will never again stay at the Hyatt of eat at the Compass.